Jillian Lopardo
Staten Island
Summary
Dynamic Director of Operations focused on delivering results through improved productivity and streamlined processes. Skilled in strategic planning and team leadership, fostering collaboration and efficiency. Adept at communication and problem-solving, ensuring smooth operations at all organizational levels.
Overview
25
25
years of professional experience
Work History
Director of Operations
The Children’s Village
Brooklyn
07.2024 - Current
- Partner with Dept of Homeless services to ensure a safe living environment for clients.
- Daily surveillance of building aesthetics and structure to speedily address repairs and violations.
- Supervise the residential aid staff, assigning daily tasks for 24/7 operations.
- Managing critical files.
- Payroll administration for all residential aid staff.
- Supply orders and inventory.
Administrative Program Assistant
The Children's Village
Staten Island
09.2014 - 07.2024
- Supervise the maintenance and culinary team.
- Provide administrative support to management and staff.
- Payroll administration for a team of more than 30 staff members.
- Point of contact for the security system team.
- Liaison between facility, vendors and all departments at headquarters.
- Purchasing of supplies for facility maintenance, office and programming.
- Maintain all employee records.
- Managed the maintenance of vehicle fleet.
Administrative Assistant to the Chief Financial Officer
Diggs Music Publishing
Staten Island
09.2010 - 09.2014
- Fiscal management, invoices, accounts receivables, coordinating daily schedules.
- Liaised between CEO, managers, tour agents and vendors.
- Assisted in the coordinating of national and international tours.
Specialist, Global Markets
Merrill Lynch
New York
07.2000 - 03.2008
- Liaised between clients and floor brokers ensuring quick executions and prompt response times.
- Prepared electronic trades for processing and reporting.
- Successfully researched and resolved customer complaints of unfair pricing.
Education
Certificate - Broadcasting
Connecticut School of Broadcasting
Hasbrouck Heights, NJ11.2013
BA - Film Production
Brooklyn College
Brooklyn, NY02.2002
AAS - Broadcasting Mgmt.
Kingsborough College
Brooklyn, NY05.1992
Skills
- Microsoft Office proficiency
- Payroll administration
- Building management
- Team leadership
- Facility maintenance
- Effective communication
- Conflict resolution
- Time management
- Relationship management
- Administrative oversight
Civic Activities
NYC Election Poll Worker
Affiliations
- Election Poll Worker
References
References available upon request.
Timeline
Director of Operations
The Children’s Village
07.2024 - Current
Administrative Program Assistant
The Children's Village
09.2014 - 07.2024
Administrative Assistant to the Chief Financial Officer
Diggs Music Publishing
09.2010 - 09.2014
Specialist, Global Markets
Merrill Lynch
07.2000 - 03.2008
Certificate - Broadcasting
Connecticut School of Broadcasting
BA - Film Production
Brooklyn College
AAS - Broadcasting Mgmt.
Kingsborough College
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