Cheneca Jenkins Maddox
Quincy
Summary
Dynamic operations leader with a proven track record at Exquisite Delights By Cheneca, enhancing kitchen efficiency and elevating staff performance through effective training. Skilled in inventory management and committed to exceptional customer service, I drive process improvements that boost productivity and maintain high-quality standards.
Overview
9
9
years of professional experience
3
3
Certifications
Work History
Director of Operations
Exquisite Delights By Cheneca
Quincy
08.2022 - Current
- Oversaw daily operations to optimize production flow of gourmet products.
- Developed and implemented operational policies enhancing kitchen process efficiency.
- Coordinated staff schedules to align workforce with peak production demands.
- Facilitated training sessions to elevate employee skills and product knowledge.
- Monitored quality control standards, ensuring brand reputation for excellence.
- Analyzed operational data, identifying areas for process improvement initiatives.
- Created policies and procedures streamlining workflow processes.
- Provided leadership and guidance to subordinate managers and supervisors.
Restaurant General Manager
Taco Bell
Tallahassee
06.2017 - 10.2023
- Oversaw daily operations, ensuring efficient service and adherence to quality standards.
- Implemented inventory management strategies, reducing waste and costs significantly.
- Managed staff scheduling, optimizing labor costs and coverage effectively.
- Trained team members in customer service practices and food safety protocols.
- Ensured compliance with health regulations and safety protocols at restaurant.
- Coordinated marketing efforts to promote new products and boost sales performance.
- Resolved customer complaints promptly, maintaining high levels of satisfaction and loyalty.
- Conducted regular meetings with staff to address operational issues and enhance teamwork.
Area Director of Operations
Bojangles' Restaurants, Inc
Tallahassee
12.2020 - 03.2022
- Implemented training programs to enhance staff performance and compliance with standards.
- Established communication protocols between teams to ensure consistent service delivery.
- Monitored health and safety regulation compliance across all restaurant operations.
- Analyzed operational data to guide strategic decision-making and resource allocation.
- Fostered a positive work environment through team-building initiatives and recognition programs.
- Managed budgeting activities, including cost forecasting and developing cost-saving initiatives.
- Maintained relationships with external vendors to ensure timely delivery of goods and services.
- Identified training needs based on staff roles and responsibilities.
Deli/Bakery Manager
Fresh for Less
Tallahassee
05.2020 - 12.2021
- Supervised daily bakery operations to ensure product quality and consistency.
- Developed weekly production schedules to optimize workflow and resource allocation.
- Trained and mentored staff on baking techniques and customer service practices.
- Maintained health and safety compliance in the bakery environment.
- Managed inventory levels through regular stock assessments for fresh ingredients.
- Collaborated with suppliers to source high-quality ingredients for baked goods.
- Implemented process improvements to enhance production efficiency and minimize waste.
- Checked freshness of bakery items, removing stale products as necessary.
Cake Decorator
Winn Dixie/Harvey's
Tallahassee
04.2018 - 02.2019
- Designed custom cake decorations based on customer specifications.
- Collaborated with customers to create unique designs for events.
- Trained junior decorators on techniques and best practices.
- Mixed colors and flavors of frosting to achieve desired aesthetics.
- Maintained cleanliness and organization of decorating station.
- Coordinated production schedules with team members to ensure timely delivery.
- Implemented new techniques to enhance visual appeal of cakes.
- Assisted customers with planning cake concepts, including size and theme.
Education
Associate of Science - Baking And Pastry Arts
Keiser University
Sarasota, FL05-2027
Diploma - Culinary Arts
Albany Technical College
Albany, Georgia, GA07-2012
Dipolma - Hotel, Restaurant, And Tourism Management
Albany Technical College
Albany, GA08-2011
Skills
- Organizational skills
- Customer service
- Microsoft Office proficiency
- Cash handling
- Leadership
- Food safety
- Effective communication
- Driving expertise
- Administrative support
- Inventory management
- Culinary skills
- Sanitation practices
- Meal preparation
- Cake decorating
- Restaurant management
- Banquet coordination
- Serving skills
- Point of sale systems
- Labor cost analysis
- Kitchen management
Certification
Serv Safe Manager Certified
Timeline
Director of Operations
Exquisite Delights By Cheneca
08.2022 - Current
Area Director of Operations
Bojangles' Restaurants, Inc
12.2020 - 03.2022
Deli/Bakery Manager
Fresh for Less
05.2020 - 12.2021
Cake Decorator
Winn Dixie/Harvey's
04.2018 - 02.2019
Restaurant General Manager
Taco Bell
06.2017 - 10.2023
Associate of Science - Baking And Pastry Arts
Keiser University
Diploma - Culinary Arts
Albany Technical College
Dipolma - Hotel, Restaurant, And Tourism Management
Albany Technical College