Jillian Martin
Piketon
Summary
Dedicated professional known for strong tenant eligibility assessment and effective complaint resolution. Experience in collaborating with community organizations to enhance services, ready to drive impactful solutions for resident needs.
Overview
24
24
years of professional experience
Work History
Occupancy Specialist
Pike Metro Housing
Piketon
10.2008 - Current
- Conducted tenant interviews to determine eligibility for housing programs, ensuring compliance with regulations.
- Conducted tenant interviews to assess eligibility for housing programs.
- Addressed resident inquiries regarding housing policies and procedures, facilitating understanding and adherence.
- Collaborated with community organizations to improve resident services and support.
- Developed outreach strategies to effectively promote available housing opportunities.
- Collaborated with community organizations to enhance resident services and support.
- Investigated lease violation complaints, resolving issues to uphold contractual obligations and maintain community standards.
Medical Office Assistant
Community Action Of Pike County
Waverly
06.2002 - 10.2008
- Managed patient appointments and maintained scheduling system to optimize patient flow.
- Assisted in processing patient intake forms and verifying insurance information.
- Coordinated communication between patients and healthcare providers to enhance care continuity.
- Facilitated patient follow-up calls to confirm appointments and address concerns promptly.
- Supported billing processes by preparing and submitting claims to insurance companies.
- Trained new staff on office procedures and software usage to ensure seamless integration.
Education
Associate of Applied Science -
Ohio University
Athens, OH05-2021
Skills
- Tenant eligibility assessment
- Housing policy expertise
- Outreach strategy
- Outreach strategy development
- Community collaboration
- Complaint resolution
- Customer relationship management
Timeline
Occupancy Specialist
Pike Metro Housing
10.2008 - Current
Medical Office Assistant
Community Action Of Pike County
06.2002 - 10.2008
Associate of Applied Science -
Ohio University