Jillian Mattiuzzo
Buffalo
Summary
Qualified Operations and Processing Manager. Expertise in optimizing workflows and implementing process improvements that enhance operational efficiency. Demonstrated ability in managing cross-functional teams and utilizing problem-solving skills to drive continuous improvement and productivity.
Overview
11
11
years of professional experience
Work History
Cash & Trade Processing Manager
Citi
Getzville, NY
10.2025 - Current
- People manager responsible for managing the performance and development of dedicated team of employees as well as overseeing contractors in department.
- Leads cross-functional teams in implementing process improvements, resulting in optimized resource allocation.
- Develops training programs for new staff, fostering skills enhancement and knowledge retention.
- Participates in the recruiting and interview process for new talent.
- Provides coaching, goal-setting assistance, and performance reviews and feedback.
- Oversees processing workflows, ensuring adherence to compliance and operational standards.
- Streamlines procedures to enhance efficiency and reduce turnaround times for client transactions.
Cash & Trade Processing Associate Analyst 2
Citi
Getzville, NY
09.2023 - 10.2025
- Operations coordinator responsible for monitoring and analyzing workflow and performance data while ensuring compliance with security and quality standards.
- Ensured compliance with regulatory requirements in transaction processing.
- Developed and maintained documentation for operational procedures.
- Involved in cross-shift and cross-site projects and initiatives to make improvements and change processes.
- Collaborated with cross-functional teams to enhance workflow processes.
Cash & Trade Processing Representative 3
Citi
Getzville, NY
07.2022 - 09.2023
- Responsible for processing requests for access to confidential and secure systems, maintaining high standards of accuracy and compliance with company standards.
- Continuously reviewed performance data and coached new and tenured employees.
- Developed and designed informational materials that were distributed through the department.
- Processed customer transactions efficiently, ensuring accuracy and compliance with company policies.
- Managed high-volume document processing, enhancing workflow efficiency and reducing turnaround times.
- Trained new staff on systems and processes, fostering a culture of continuous improvement within the team.
Temporary Contractor
Adecco Staffing
Getzville, NY
03.2022 - 07.2022
- Data Entry Clerk (Temporary) - Citi, Getzville, NY, Hired direct by Citi in July 2022.
- Entered and verified large volumes of data with high accuracy and attention to detail.
- Maintained data integrity through regular audits and corrections of discrepancies.
Production Operator
HeinOnline
Getzville, NY
10.2015 - 03.2021
- Responsible for entering data in English and foreign languages with an extreme level of accuracy, in preparation for publication in print as well as online databases.
- Assisted with research, organization, and design of materials in putting together new collections.
- Helped to launch a new project for HeinOnline that involved researching and creating profiles for the authors of materials in the database.
Education
BA - Psychology
State University of New York At Buffalo
Buffalo, New York01-2013
Skills
- Workflow management
- Operations management
- Process documentation
- Workflow coordination
- Team management
- Operational excellence
- Workflow Analysis
- Teamwork and collaboration
- Effective communication
AWARDS
Magna cum laude
Timeline
Cash & Trade Processing Manager
Citi
10.2025 - Current
Cash & Trade Processing Associate Analyst 2
Citi
09.2023 - 10.2025
Cash & Trade Processing Representative 3
Citi
07.2022 - 09.2023
Temporary Contractor
Adecco Staffing
03.2022 - 07.2022
Production Operator
HeinOnline
10.2015 - 03.2021
BA - Psychology
State University of New York At Buffalo