Jillian Melendez
Brooklyn,NY
Summary
Detail-oriented Medical and Health Services Manager passionate about facilitating excellent patient care. Adept at designing and implementing policies and procedures. Motivated team builder and supervisor focused on driving team collaboration.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Pharmacy Operations Manager
Walgreens
Brooklyn, NY
11.2017 - Current
- Ensured that all pharmacy staff members were trained on proper medication handling practices.
- Managed the day-to-day activities of the pharmacy, including staffing, scheduling, budgeting, and customer service.
- Implemented strategies to increase customer satisfaction and loyalty through improved service delivery processes.
- Assisted pharmacists in providing medication information or advice to customers or health care providers.
- Coordinated with insurance companies regarding billing issues or payment disputes.
- Recruited, hired, trained, coached, evaluated, and supervised staff members within the department.
- Administered vaccines to immunize patients against communicable diseases.
- Trained pharmacy interns and newly hired technicians.
- Ordered inventory on weekly basis to meet anticipated demand and reduce backorders.
- Communicated with patients with compassion while keeping medical information private.
- Oversaw work activities, performance and service quality of pharmacy staff.
- Informed patients and patrons about flu, DTaP and HPV vaccines.
- Advised patients on potential drug interactions and side effects, proper dose timing and medication storage.
- Discussed over-the-counter medication and equipment options to help patients deal with individual symptoms.
- Verified prescription information against safety guidelines and insurance limitations to protect patient health and financial interests.
Administrative Clerk
Mental Hygiene Legal Service
Brooklyn, NY
12.2003 - 02.2017
- Organized and maintained filing systems both electronically and manually.
- Performed data entry duties to update client information in databases.
- Ordered supplies and equipment as needed.
- Answered phone to take messages or redirect calls to colleagues.
- Processed incoming mail and packages and placed envelopes in bins for employees.
- Answered telephones, directed calls and took messages.
- Maintained and updated filing, inventory and database systems, manually or using computer.
- Operated photocopiers and scanners, facsimile machines and personal computers.
- Copied, sorted and filed records of office activities and business transactions.
- Opened, sorted and routed incoming mail and prepared outgoing mail.
Education
Medical Billing And Coding Certification Class - Medical Billing And Coding
New York City College of Technology of The City University of New York
Brooklyn, NY01.2021
Pharmacy Technician Certification Class - Pharmacy Technician
New York City College of Technology of The City University of New York
Brooklyn, NY08.2017
Skills
- Medication Dispensing
- Inventory Control
- Training and Mentoring
- Wellness Services
Certification
- Pharmacy Technician License July 2024
- Medical Billing and Coding Specialist Certificate 2021
Timeline
Pharmacy Operations Manager
Walgreens
11.2017 - Current
Administrative Clerk
Mental Hygiene Legal Service
12.2003 - 02.2017
Medical Billing And Coding Certification Class - Medical Billing And Coding
New York City College of Technology of The City University of New York
Pharmacy Technician Certification Class - Pharmacy Technician
New York City College of Technology of The City University of New York
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