Jillian M. Janatka
Chicago,IL
Summary
Experienced and sociable server adept at delivering friendly, prompt service to customers. Passionate about providing high quality customer service and skilled at engaging with guests. Thrives in fast-paced environments and excels at working quickly and efficiently.
Overview
13
13
years of professional experience
Work History
Housekeeper
Brewster River Campground
Jeffersonville, VT
11.2023 - 10.2024
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Stocked amenities such as soap, shampoo and toilet paper in guest rooms.
- Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
Front of House Staff Member
The Farm Store
Jeffersonville, VT
10.2022 - 09.2024
- Took orders for coffee drinks, food items, and other beverages.
- Stocked shelves with merchandise and rotated products to ensure freshness.
- Assisted customers in locating items, answered questions about product features and prices.
- Operated cash registers accurately when ringing up customers' purchases.
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
Barista/Server
Stowe Bee Bakery and Cafe
Stowe, Vermont
10.2021 - 09.2022
- Handled food and coffee transactions using Toast POS
- Ensured cleanliness of work environment
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
Server/Beverage Maker
North Branch Cafe
Montpelier, Vermont
11.2021 - 07.2022
- Executed efficient order processing using Square POS system
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Crafted diverse tea beverages
- Ensured accuracy in tea inventory levels
Server
Meriwether Cafe
Rocheport, Missouri
03.2018 - 08.2021
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Ensured that each guest was served courteously, quickly, and efficiently.
- Prepare diverse range of coffee-based beverages and mixed drinks
- Took orders from customers accurately and in a timely manner.
Float Facilitator
Clarity Float Spa
Columbia, Missouri
02.2017 - 08.2020
- Provided clients with information on spa services, packages, and promotions.
- Maintain optimal float tank conditions and chemistry levels
- Assisted with scheduling appointments, verifying client information, and taking payments.
- Developed relationships with clients to ensure repeat business by providing excellent customer service.
- Managed front desk operations including phone calls, emails, and other correspondence.
Front of House Supervisor
Nourish Cafe and Market
Columbia, Missouri
05.2016 - 02.2017
- Oversaw restaurant operations efficiently
- Educated customers on health benefits of various menu items
- Prepared various superfood beverages and smoothies
- Addressed issues faced by customers throughout work hours
Server
Upper Crust Catering
Columbia, Missouri
03.2015 - 04.2016
- Prepared and arranged banquet rooms for events such as weddings, business meetings, and socials
- Provided polite, professional service to patrons
- Maintained cleanliness of the buffet area, including setting up and breaking down the buffet table.
Swim Instructor and Lifeguard
Midtown Athletic Club
Palatine, Illinois
06.2014 - 03.2015
- Instructed swimming to various age groups ranging from toddlers to adults
- Communicated regularly with parents or guardians regarding their child's progress in swimming lessons.
- Conducted regular safety checks of the facility including chemical levels in the pool water.
- Monitored swimmers to ensure safety in the pool area.
Hostess
Sullivan's Steakhouse
Lincolnshire, Illinois
07.2011 - 11.2014
- Managed the waiting list, ensuring that all parties were seated in a timely manner.
- Accurately recorded customer information into reservation system.
- Greeted guests warmly upon arrival, seating them promptly.
Education
Bachelor of Arts - Psychology
University of Missouri
Columbia, Missouri05.2017
Skills
- Guest Engagement
- Calm Demeanor
- Exceptional customer service
- POS operation
References
References available upon request.
Timeline
Housekeeper
Brewster River Campground
11.2023 - 10.2024
Front of House Staff Member
The Farm Store
10.2022 - 09.2024
Server/Beverage Maker
North Branch Cafe
11.2021 - 07.2022
Barista/Server
Stowe Bee Bakery and Cafe
10.2021 - 09.2022
Server
Meriwether Cafe
03.2018 - 08.2021
Float Facilitator
Clarity Float Spa
02.2017 - 08.2020
Front of House Supervisor
Nourish Cafe and Market
05.2016 - 02.2017
Server
Upper Crust Catering
03.2015 - 04.2016
Swim Instructor and Lifeguard
Midtown Athletic Club
06.2014 - 03.2015
Hostess
Sullivan's Steakhouse
07.2011 - 11.2014
Bachelor of Arts - Psychology
University of Missouri
Similar Profiles
Benita RhoadsBenita Rhoads
General Manager at Uncle Jim's River Cove CampgroundGeneral Manager at Uncle Jim's River Cove Campground
Keyera McBrideKeyera McBride
CNA at Brewster PlaceCNA at Brewster Place
Aaron FornaciariAaron Fornaciari
EMT-B at Brewster Ambulance ServiceEMT-B at Brewster Ambulance Service
Railyn O'ConnorRailyn O'Connor
Barista at StarbucksBarista at Starbucks
LaToyia DavidsonLaToyia Davidson
Brand Marketing Communications Consultant at LucyBell Brands, LLCBrand Marketing Communications Consultant at LucyBell Brands, LLC