Summary
Overview
Work History
Education
Skills
Timeline
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Jillian Molldrem

Pharmacy Technichian
Moorhead,MN

Summary

Experienced Pharmacy Technician knowledgeable in all facets of pharmacy operations. Successful in quickly and accurately filling prescription orders and building relationships with customers for sustained business growth and customer retention. Team-oriented and dedicated to collaboratively delivering exceptional customer service.

Overview

10
10
years of professional experience
1
1
year of post-secondary education

Work History

Pharmacy Technician

Cashwise Pharmacy
Moorhead, MN
06.2019 - Current
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Processed incoming drug orders by checking deliveries against paperwork and updating computer system.
  • Stocked, labeled and inventoried medication to keep accurate records.
  • Processed prescriptions in busy a pharmacy, achieving decreased customer wait times and maintaining excellent customer satisfaction.
  • Coordinated with insurance representatives to process claims and calculate correct co-pay information for patients.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.

Black Jack Dealer

North Dakota Association For The Disabled NDAD
Fargo, North Dakota
10.2014 - 05.2019
  • Inspected, shuffled and delivered cards to guests in play at gaming table.
  • Dealt cards and winnings to customers.
  • Maintained fast, smooth game pace by efficiently handling dice, chips, money and cards.
  • Completed daily money reports and balancing.
  • Opened and closed Black Jack game tables and cash floats by receiving, verifying and recording cash wages.
  • Prepared collection reports for submission to supervisors.
  • Promoted customer retention and satisfaction by greeting guests and encouraging fun gameplay environment.

Scheduling Coordinator

Sister Kenny Physical Therapy/Allina Medical
Coon Rapids, MN
01.2011 - 02.2013
  • Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
  • Managed office logistics by scheduling appointments, maintaining files and collecting payments.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Completed administrative patient intakes with case histories, insurance information and mandated forms.
  • Registered and verified patient records before triage with most up-to-date information.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
  • Greeted visitors and initiated triage processes for clients to streamline patient flow.
  • Actively listened to customers' requests, confirming full understanding before addressing concerns.
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.

Education

General Studies

Inver Hills Community College
Inver Grove Heights, MN
06.1996 - 09.1997

Pharmacy Technician Certification

Minnesota Board of Pharmacy

Skills

Customer Service

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Timeline

Pharmacy Technician

Cashwise Pharmacy
06.2019 - Current

Black Jack Dealer

North Dakota Association For The Disabled NDAD
10.2014 - 05.2019

Scheduling Coordinator

Sister Kenny Physical Therapy/Allina Medical
01.2011 - 02.2013

General Studies

Inver Hills Community College
06.1996 - 09.1997

Pharmacy Technician Certification

Minnesota Board of Pharmacy

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Jillian MolldremPharmacy Technichian