Jillian Morales
West Covina,CA
Summary
A dedicated receptionist with excellent experience in the industry. Someone who maintains professional appearance and demeanor and expertly completes assigned tasks with a focus on quality. Very dependable and quick-learning team player with effective communication and organization skills. Exemplary multitasking, time management and customer service skills. A responsible individual with a willingness to go the extra mile to assist others with finding a solution to their problems. Customer-friendly attitude with proven abilities in handling tasks. Lastly, also a bilingual individual who is fluent in Spanish with a multi-cultural approach.
Overview
6
6
years of professional experience
Work History
Receptionist
Mercedes-benz of West Covina
11.2022 - 02.2024
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Monitored office supplies by checking inventory and placing orders.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
- Assisted in organizing company events, contributing to successful outcomes through meticulous planning and coordination efforts.
- Handled confidential information with discretion, protecting sensitive data related to both employees and customers.
- Promoted a positive company image with polished telephone etiquette and professional interaction with clients in-person or via email correspondence.
- Coordinated travel arrangements for executives, ensuring seamless itineraries while minimizing expenses where possible.
- Managed inventory levels of office supplies, placing orders before depletion to maintain uninterrupted workflow.
- Collaborated closely with other administrative staff in order to provide comprehensive support for overall office functioning.
- Prepared conference rooms for meetings using proper setup procedures according to specific requirements.
- Assisted in onboarding new employees by preparing necessary materials and providing an informative orientation tour.
- Confirmed appointments, communicated with clients, and updated client records.
- Developed innovative design concepts for improved brand recognition and customer engagement.
Volunteer
GUESS Factory
07.2018 - 07.2020
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Maintained clean, neat, and operational facilities to serve program needs.
- Used strong interpersonal communication skills to convey information to others.
- Assisted with special events and programs.
Education
Bachelors - Business Management
Cal State Fullerton
Fullerton, CA07.2026
High School Diploma -
South Hills High School
West Covina, CA06.2022
Skills
- Organization skills
- Flexible and Adaptable
- Self-Motivated
- Attention to detail
- Excellent communication
- Concept Development
Languages
Spanish
Native or Bilingual
Timeline
Receptionist
Mercedes-benz of West Covina
11.2022 - 02.2024
Volunteer
GUESS Factory
07.2018 - 07.2020
Bachelors - Business Management
Cal State Fullerton
High School Diploma -
South Hills High School
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