Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Jillian Morales

West Covina,CA

Summary

A dedicated receptionist with excellent experience in the industry. Someone who maintains professional appearance and demeanor and expertly completes assigned tasks with a focus on quality. Very dependable and quick-learning team player with effective communication and organization skills. Exemplary multitasking, time management and customer service skills. A responsible individual with a willingness to go the extra mile to assist others with finding a solution to their problems. Customer-friendly attitude with proven abilities in handling tasks. Lastly, also a bilingual individual who is fluent in Spanish with a multi-cultural approach.

Overview

6
6
years of professional experience

Work History

Receptionist

Mercedes-benz of West Covina
11.2022 - 02.2024
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Monitored office supplies by checking inventory and placing orders.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
  • Assisted in organizing company events, contributing to successful outcomes through meticulous planning and coordination efforts.
  • Handled confidential information with discretion, protecting sensitive data related to both employees and customers.
  • Promoted a positive company image with polished telephone etiquette and professional interaction with clients in-person or via email correspondence.
  • Coordinated travel arrangements for executives, ensuring seamless itineraries while minimizing expenses where possible.
  • Managed inventory levels of office supplies, placing orders before depletion to maintain uninterrupted workflow.
  • Collaborated closely with other administrative staff in order to provide comprehensive support for overall office functioning.
  • Prepared conference rooms for meetings using proper setup procedures according to specific requirements.
  • Assisted in onboarding new employees by preparing necessary materials and providing an informative orientation tour.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Developed innovative design concepts for improved brand recognition and customer engagement.

Volunteer

GUESS Factory
07.2018 - 07.2020
  • Supported engaging, fun, and smooth-running events by helping with organization and planning.
  • Maintained clean, neat, and operational facilities to serve program needs.
  • Used strong interpersonal communication skills to convey information to others.
  • Assisted with special events and programs.

Education

Bachelors - Business Management

Cal State Fullerton
Fullerton, CA
07.2026

High School Diploma -

South Hills High School
West Covina, CA
06.2022

Skills

  • Organization skills
  • Flexible and Adaptable
  • Self-Motivated
  • Attention to detail
  • Excellent communication
  • Concept Development

Languages

Spanish
Native or Bilingual

Timeline

Receptionist

Mercedes-benz of West Covina
11.2022 - 02.2024

Volunteer

GUESS Factory
07.2018 - 07.2020

Bachelors - Business Management

Cal State Fullerton

High School Diploma -

South Hills High School
Jillian Morales