Jillian Newman
Summary
Professional in service industry, prepared for collaborative roles in fast-paced environments. Proven ability to support operational efficiency and improve customer satisfaction. Focused on teamwork and adaptability, possessing strong communication and problem-solving skills.
Experienced with customer service and teamwork essential for success. Utilizes effective communication and multitasking to maintain high service standards. Knowledge of operational procedures and commitment to collaborative work environments.
Overview
8
8
years of professional experience
Work History
Office Assistant
EOU Residence Life
09.2022 - 03.2025
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Contributed to a positive work environment by fostering open communication among colleagues.
Bartender
Crystal Lake Campground
06.2021 - 07.2021
- Expanded communication skills through waitressing and running the bar
- Worked with a set team to coordinate bar times and continuously nurture a respectful working environment in a high stress job.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Crew Member
Kohl's
11.2020 - 01.2021
- Worked well with teammates and accepted coaching from management team.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Assisted other team members to achieve goals.
- Trained new team members on procedures, customer service, and sales techniques.
Sales Associate
Stoughton Garden Center
05.2020 - 08.2020
- Learned how to manage multiple tasks, exceeding personal expectations.
- Partaking in the responsibilities of opening and closing, as well as working with office input systems including word and excel.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Crew
Dunkin' Donuts
05.2017 - 08.2017
- Organizing orders and shared responsibilities with coworkers
- Staying consistent and productive in a fast paced environment was a skill obtained through my position in the crew.
- Took orders, prepared meals, and collected payments.
- Worked front counter, drive-thru and other areas.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Kept food preparation area, equipment, and utensils clean and sanitary.
Education
Bachelor of Arts - Music Education
Eastern Oregon University
La Grande, OR06-2026
High School Diploma -
Stoughton High School
Stoughton, WI06-2021
Skills
- Valid Driver's License
- Bartending License
- Food Handler's Card
- Staff Management
- Customer service
- Time management
- Organizing and categorizing
- Positive attitude
Timeline
Office Assistant
EOU Residence Life
09.2022 - 03.2025
Bartender
Crystal Lake Campground
06.2021 - 07.2021
Crew Member
Kohl's
11.2020 - 01.2021
Sales Associate
Stoughton Garden Center
05.2020 - 08.2020
Crew
Dunkin' Donuts
05.2017 - 08.2017
Bachelor of Arts - Music Education
Eastern Oregon University
High School Diploma -
Stoughton High School
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