Jillian Perez
Victoria,TX
Summary
Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions. Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service.
Overview
4
4
years of professional experience
Work History
Sales Associate
Dillard's Department Store
04.2023 - Current
- Organized department to maintain store visual appeal to engage customers, and promote specific merchandise.
- Prepared merchandise for mark downs by pricing or tagging.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers and engaging with customers to build lasting relationships.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Generated new sales leads to achieve and exceed monthly sales goals.
- Nicely merchandised product, clearly labeling items, and arranging according to size or color.
- Answered customer questions about products and services, helped locate merchandise, and promote new items.
- Organized shelves, racks and merchandised new products in visually appealing and organized displays for sale opportunity's.
- Maintaining store organization and cleanliness.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
Retail Sales Associate
Walmart
08.2021 - 11.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Customer Service Representative
Walmart
05.2020 - 04.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Machine Operator / Manager Assembler
Eddy Packing Co
06.2019 - 05.2020
- Operated machining equipment safely with team of operators.
- Complied with company and OSHA safety rules and regulations.
- Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
- Maintained equipment performance by lubricating and cleaning components.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
Education
High School Diploma -
Cuero High School
Cuero, TX05.2020
Associate of Science - Business Management
Victoria College
Victoria, TX05.2024
Skills
- Apple macOS
- Microsoft Dynamics
- Adobe Systems Adobe InDesign
- Money Handling
- Microsoft Office
- Excellent People Skills
- Sales Training
- Customer Service
Timeline
Sales Associate
Dillard's Department Store
04.2023 - Current
Retail Sales Associate
Walmart
08.2021 - 11.2022
Customer Service Representative
Walmart
05.2020 - 04.2021
Machine Operator / Manager Assembler
Eddy Packing Co
06.2019 - 05.2020
High School Diploma -
Cuero High School
Associate of Science - Business Management
Victoria College