Andreas Hall
Lakeland,FL
Summary
Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Sales Associate
The Home Depot Inc
08.2022 - Current
- Helped customers locate products and checked store system for merchandise at other sites.
- Managed returns, exchanges and refunds in accordance with store policy.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to effectively build rapport and lasting relationships.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Generated new sales leads to achieve and exceed monthly sales goals.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
Retail Sales Associate
Play It Again Sports
03.2022 - 06.2022
- Greeted customers and helped with product questions, selections and purchases.
- Helped customers complete purchases, locate items and join reward programs.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Maintained clean sales floor and straightened and faced merchandise.
- Bought in used equipment in mint condition from customers for cash, store credit and trade.
Fire and Smoke Door Inspector
National Firestopping Solutions
10.2020 - 08.2021
- Repaired and replaced defective fire safety equipment such as exit hardware, glazing, hinges and fire rated closers.
- Examined fire rated barriers to determine which door was fire rated, smoke rated or not rated at all.
- Inspected physical condition of fire and smoke doors to report conditions and suggest repairs.
- Checked various hospital, off site clinics and construction sites to determine fire code compliance.
- NFPA80 certification
Shipping Manager
Publix Warehouse
10.2018 - 03.2020
- Communicated with vendor representatives to resolve damaged shipments and item shortages.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Maintained accurate computer records of materials weights, bill amounts and identified variances.
- Monitored and reported on transportation costs and properly filed shipping documents.
Dock Loader
Publix Warehouse
08.2018 - 03.2020
- Followed verbal and written instructions to properly move and ship products.
- Loaded, unloaded and sorted cargo as part of accurate and efficient weekly shipments.
- Kept storage areas organized, clean and secure to fully protect company assets.
- Used hand-held scanners and physical logs to accurately track item movements.
Paraprofessional
Polk County School Board
05.2016 - 10.2018
- Delivered personalized educational, behavioral and emotional support to individual students to enable positive learning outcomes.
- Oversaw students on the P.E. field and common areas to monitor, enforce rules and support lead teacher.
- Prepared instruction materials, constructed bulletin boards and set up work areas.
- Kept blacktop clean, neat and properly sanitized for student health and classroom efficiency.
Retail Sales Associate
Dick Sporting Goods
04.2017 - 07.2017
- Greeted customers and helped with product questions, selections and purchases.
- Helped customers complete purchases, locate items and join reward programs.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Maintained clean sales floor and straightened and faced merchandise.
Dietary Aide
Tampa General Hospital
10.2015 - 05.2016
- Replenished patient nourishment rooms.
- Served meals to patients and residents as needed.
- Maintained strict levels of cleanliness for tables, floors and prep areas.
- Kept a daily record of meals and other items delivered to patients and nourishment rooms.
Team Lead
Hibbett Sporting Goods
06.2011 - 09.2015
- Coached team members in techniques necessary to complete job tasks.
- Trained new team members by relaying information on company procedures and safety requirements.
- Worked different stations to provide optimal coverage and meet production goals.
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
- Unloaded and stocked merchandise weekly
- Facilitated interim Assistant manger duties whenever manager was not present.
Education
No Degree - Business
Southeastern University
Lakeland, FLHigh School Diploma -
Mulberry Senior High School
Mulberry, FL06.2008
Skills
- Merchandise Receiving and Handling
- Teamwork and Collaboration
- Strong Communication and Interpersonal Skills
- Self-Checkout Assistance
- Verbal Communication
- Sales Expertise
- Apple macOS
- Product Promotion
- Customer Service
- Excellent People Skills
- POS System Operations
Certification
- Certified [Fire and Smoke door inspector], [National Firestopping Solutions] - [2020 until 2023]
Timeline
Sales Associate
The Home Depot Inc
08.2022 - Current
Retail Sales Associate
Play It Again Sports
03.2022 - 06.2022
Fire and Smoke Door Inspector
National Firestopping Solutions
10.2020 - 08.2021
Shipping Manager
Publix Warehouse
10.2018 - 03.2020
Dock Loader
Publix Warehouse
08.2018 - 03.2020
Retail Sales Associate
Dick Sporting Goods
04.2017 - 07.2017
Paraprofessional
Polk County School Board
05.2016 - 10.2018
Dietary Aide
Tampa General Hospital
10.2015 - 05.2016
Team Lead
Hibbett Sporting Goods
06.2011 - 09.2015
No Degree - Business
Southeastern University
High School Diploma -
Mulberry Senior High School