Jillian Petersen
Murrieta,CA
Summary
Confident college student who is passionate about learning new skillsets. Ambitious and driven, ready and willing to work hard and learn from professionals. Brings outstanding computer and communication skills.
Overview
6
6
years of professional experience
Work History
Collections Manager
National Merchants Association
Hybrid, CA/NV
12.2022 - 03.2024
- Developed procedures to ensure timely collection of payments from customers.
- Responded to customer inquiries via phone about billing issues, account status, and payment options.
- Resolved escalated disputes between customers and the company concerning collections matters.
- Collaborated with legal department to initiate litigation against delinquent customers when necessary.
- Evaluated external debt collection agencies for potential partnerships.
- Reached out to customers to collect outstanding payments via one-time or negotiated installment methods.
- Updated accounts with documentation of interactions and current information.
Head of Finance
A Million Knotts
Carlsbad, CA
10.2017 - 06.2019
- Created and maintained annual budgets, forecasts and cash flow projections.
- Processed payments using various methods such as ACH, wire transfers, checks.
- Developed and implemented communication strategies to increase public awareness of company products and services.
Education
Associate of Arts - Entrepreneurial Studies
Miracosta College
Oceanside, CA01-2025
Skills
- Past due procedures
- Payment Acceptance
- Script Writing
- Cash Flow Management
- Risk Assessment Capabilities
- Adobe Software
- Goal-oriented focus
- Team leadership experience
- Superior attention to detail
References
References available upon request.
Timeline
Collections Manager
National Merchants Association
12.2022 - 03.2024
Head of Finance
A Million Knotts
10.2017 - 06.2019
Associate of Arts - Entrepreneurial Studies
Miracosta College
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