Jillian Ramirez
San Bernardino,California
Summary
Driven professional with a proven track record in customer service and cash handling abilities, demonstrated during roles at Popeyes Louisiana Chicken and other establishments. Excelled in enhancing customer relations and achieving high standards of cleanliness and sanitation. Skilled in teamwork and collaboration, consistently contributing to team targets and individual performance improvements.
Overview
7
7
years of professional experience
Work History
Cafeteria Worker
SBCUSD
01.2024 - Current
- Cleaned and sanitized surfaces, tools and equipment.
- Restocked condiments, beverages and utensils per expected use levels.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Prepared ingredients and recipe components ahead of time.
- Enhanced food quality by maintaining high standards of cleanliness and sanitation in food preparation areas.
- Maintained a welcoming atmosphere by keeping dining areas clean, organized, and well-stocked throughout shifts.
Cashier
Popeyes Louisiana Chicken
08.2023 - 06.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Addressed customer needs and made product recommendations to increase sales.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
Cashier
Metro by T-Mobile
05.2022 - 06.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Catholic Teacher
Catholic Community Services
06.2017 - 01.2022
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
- Collaborated with other teachers to plan interdisciplinary units that connected subjects and promoted deeper understanding among students.
- Identified struggling students early on and provided additional support through tutoring sessions and modified lesson plans.
- Organized extracurricular activities such as clubs or field trips that enriched students' learning experiences outside traditional classroom settings.
- Mentored new teachers, sharing best practices and providing guidance to help them adapt to their new roles successfully.
- Organized and led educational field trips that complemented classroom learning, broadening students' real-world understanding.
Education
High School Diploma -
Colegio De Bachilleres Del Estado De Michoacan
Mexico07.2021
Skills
Dishwashing
Sanitation Practices
Cooking
Problem-Solving
Cash Handling Abilities
Cleaning and sanitation
Salad bar
Customer Service
Arts and Crafts
I have a record of being creative and fats with with my projects, i enjoy any activity that involves making,drawing, painting, dancing,etc.
Languages
Spanish
Native or Bilingual
Timeline
Cafeteria Worker
SBCUSD
01.2024 - Current
Cashier
Popeyes Louisiana Chicken
08.2023 - 06.2024
Cashier
Metro by T-Mobile
05.2022 - 06.2022
Catholic Teacher
Catholic Community Services
06.2017 - 01.2022
High School Diploma -
Colegio De Bachilleres Del Estado De Michoacan
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