Jillian Slagle
Lexington,KY
Summary
Cordial Patient Access Specialist with demonstrated customer service skills in all interactions, with both external and internal customers. Social and communicative with high regard for sensitive and confidential information. Clear understanding of HIPAA rules and insurance protocols.
Overview
4
4
years of professional experience
Work History
Patient Access Specialist
Lexington Clinic
07.2022 - 04.2024
- Maintained patient confidentiality by adhering to HIPAA guidelines and hospital policies.
- Provided exceptional customer service, addressing patient concerns promptly and professionally.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Handled sensitive situations involving distressed patients with empathy maintaining professionalism throughout interactions.
- Collaborated with clinical staff to ensure seamless coordination of care for patients.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collected and validated patient demographics and insurance information.
- Participated in ongoing training programs to stay current with industry trends and best practices in patient access services.
- Verified insurance coverage and obtained necessary authorizations to ensure timely billing and reimbursement.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
- Managed high call volume while maintaining a professional demeanor, ensuring accurate communication of information.
- Contacted insurance companies for patient medical billing operations.
- Enhanced patient satisfaction by providing efficient registration and scheduling services.
- Performed patient pre-admission, admission, transfer and discharge activities.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Facilitated smooth transitions between departments by coordinating appointments, referrals, and transfers for patients.
- Improved overall department performance metrics through consistent adherence to established protocols and procedures.
- Educated patients on available resources, programs, and financial assistance options to optimize their healthcare experience.
- Supported the implementation of new processes or technologies for improved workflow efficiency in the department.
- Increased accuracy in patient record-keeping through diligent data entry and regular database maintenance.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Trained new staff on hospital processes and procedures.
- Coordinated patient's care by facilitating caregiver access to medical home providers and resources to meet patient needs.
- Provided excellent customer service to patients and medical staff.
- Answered incoming calls, scheduled appointments and filed medical records.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Responded to inquiries by directing calls to appropriate personnel.
- Facilitated communication between patients and various departments and staff.
- Followed document protocols to safeguard confidentiality of patient records.
- Greeted and assisted patients with check-in procedures.
- Trained new staff on filing, phone etiquette and other office duties.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
- Resolved customer complaints using established follow-up procedures.
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
- Organized patient records and database to facilitate information storage and retrieval.
- Helped address client complaints through timely corrective actions and appropriate referrals.
Research Lab Tech Neurosciences
University Of Kentucky
01.2021 - 02.2022
- Improved lab efficiency by streamlining sample processing and documentation procedures.
- Supported researchers by conducting literature reviews, compiling relevant articles, and summarizing key findings.
- Presented research findings at conferences and meetings, showcasing the lab''s innovative work to industry professionals.
- Maintained a safe and organized laboratory environment by following strict safety protocols and cleaning guidelines.
- Contributed to the development of new research methodologies with innovative ideas and suggestions.
- Managed inventory of chemicals, reagents, and supplies to maintain smooth laboratory operations without interruptions.
- Evaluated emerging technologies related to our field of interest which led to the incorporation of new tools and techniques in our lab.
- Designed experiments under the guidance of principal investigators, contributing to successful project completion within deadlines.
- Prepared and maintained lab equipment to ensure optimal performance during experiments and tests.
- Conducted routine quality control checks on experimental outputs to ensure data reliability and consistency across studies.
- Conducted regular maintenance checks on laboratory instruments ensuring their proper functioning during critical experiments.
- Assisted in the preparation of scientific manuscripts based on empirical results from laboratory investigations.
- Participated in grant writing efforts, securing funding for continued laboratory advancements and research projects.
- Recorded and analyzed data to produce reports of results.
- Adhered to laboratory safety procedures to maintain compliance with quality control standards.
- Participated in lab meetings and project presentations.
- Prepared samples for analysis by performing complex sample preparation tasks.
- Troubleshot and resolved equipment and process issues.
- Prepared reagents and solutions following standard laboratory formulas and procedures.
- Participated in research projects by designing and executing experiments.
- Set and oversaw quality assurance guidelines for laboratory work.
- Coordinated and managed laboratory projects and experiments.
Lab Technician
Solaris Diagnostics
08.2020 - 01.2021
- Maintained a safe and organized laboratory environment, adhering to strict safety protocols.
- Maintained safe, tidy and organized laboratory environment for accurate test results.
- Monitored testing procedures to meet criteria and maintain quality control.
- Prepared reagents, media and solutions to use for laboratory testing and analysis.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Oversaw items in inventory and reordered before supplies diminished.
- Enhanced laboratory efficiency by streamlining sample collection and processing procedures.
Education
Associate of Science -
Bluegrass Community And Technical College
Lexington, KY05.2024
High School Diploma -
Lafayette High School
Lexington, KY05.2019
Skills
- Medical Terminology
- Front Desk Operations
- Appointment Scheduling
- HIPAA Compliance
- Exceptional communication
- Documentation accuracy
- Professionalism and Ethics
- Healthcare Software Knowledge
- Patient Scheduling
- Performance standards compliance
- Data entry proficiency
- Patient Registration
- Solution Implementation
- Problem-Solving
- Customer Service
- Phone and Email Etiquette
- Multitasking and Organization
- Registration and Admissions
- Team Leadership
- Quality Assurance
- Multi-Line Telephone Systems
- Calm and Effective Under Pressure
- Registration and Scheduling
- Conflict Resolution
- Patient documentation
- Caring and Empathetic
- Punctual and Hardworking
Timeline
Patient Access Specialist
Lexington Clinic
07.2022 - 04.2024
Research Lab Tech Neurosciences
University Of Kentucky
01.2021 - 02.2022
Lab Technician
Solaris Diagnostics
08.2020 - 01.2021
Associate of Science -
Bluegrass Community And Technical College
High School Diploma -
Lafayette High School