Jillian Taubert
Calhoun,TN
Summary
Dynamic Certified Pharmacy Technician with proven expertise at Wolf Management in medication dispensing and insurance billing. Recognized for enhancing customer satisfaction through exceptional service and problem-solving skills. Adept at training new staff and optimizing workflows, ensuring compliance with HIPAA regulations while maintaining meticulous attention to detail.
Overview
10
10
years of professional experience
Work History
Certified Pharmacy Technician
Wolf Management
04.2022 - Current
Kennel Technician
3 Bs Petcare
01.2019 - 05.2021
Certified Pharmacy Technician
Wolf Management
09.2015 - 12.2017
- Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Increased customer satisfaction by delivering friendly, personalized service during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
Education
Cleveland State Community College
Cleveland, TNSkills
- Data entry
- Attention to detail
- Problem-solving skills
- Customer service
- Insurance billing
- HIPAA regulations
- Medication dispensing
- Team collaboration
- Filling prescriptions
- Manual and automated medication dispensing
- Pharmaceutical calculations
- Workflow optimization
- Compounding medications
Timeline
Certified Pharmacy Technician
Wolf Management
04.2022 - Current
Kennel Technician
3 Bs Petcare
01.2019 - 05.2021
Certified Pharmacy Technician
Wolf Management
09.2015 - 12.2017
Cleveland State Community College
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