Jillian Ulrich
Summary
Hardworking Georgia State Dual-Enrollment student, offering part-time work experience and extensive knowledge of customer service and business operations. Proven ability to work well in team environments through experience leading in high-stress situations. Additionally, taking on active roles in a number of student organizations.
Overview
4
4
years of professional experience
Work History
To-Go Specialist
Chili's Bar And Grill
07.2023 - Current
- Utilized POS to record orders and special requests, relaying orders to kitchen staff.
- Handled high-stress situations gracefully, resolving customer concerns promptly and professionally.
- Answered to-go order phone calls, conveying menu options over telephone and accurately estimating time of delivery.
Food Expeditor
Chili's Bar and Grill
01.2023 - 07.2023
- Manage a smooth and seamless workflow between kitchen and tables in fast-paced restaurant, resulting in quick delivery of proper orders with customer satisfaction
- Check dishes before delivery for accuracy, presentation and temperature
- Provided mentorship and guidance to new team members
Brand Ambassador
Aerie By American Eagle
08.2022 - 04.2023
- Engaged, educated, and befriended customers to deliver amazing shopping experience.
- Maintained knowledge of current promotions and product features.
- Unboxed, sorted, and tagged shipment in preparation for floorset
Cashier
Kroger
05.2020 - 12.2022
- Operated POS system to receive payment by cash, check, credit card, WIC order
- Helped customers find specific products, answered questions and offered product advice
- Trained new team members in cash register operation, self-checkout operation and customer services/front-end assistance
Camp Counselor
Camp High Harbour
06.2021 - 07.2021
- Engaged campers in arts and crafts, singing, sports activities, games and worship while maintaining a safe environment
- Developed leadership skills through teamwork and leadership workshops, organizing and serving meals, cleaning and preparing the kitchen, cleaning/organizing cabins
- Cultivated effective relationships with campers, staff and other camp counselors.
Education
Dual Enrollment - Business
Georgia State University
Atlanta, GA05.2024
Northview High School
Duluth, GA05.2024
Skills
- Customer Service
- New hire training
- Aloha POS System proficient
- Cross-selling expertise
- Phone Etiquette
- Effective communication
- Flexible/Adaptable
Timeline
To-Go Specialist
Chili's Bar And Grill
07.2023 - Current
Food Expeditor
Chili's Bar and Grill
01.2023 - 07.2023
Brand Ambassador
Aerie By American Eagle
08.2022 - 04.2023
Camp Counselor
Camp High Harbour
06.2021 - 07.2021
Cashier
Kroger
05.2020 - 12.2022
Dual Enrollment - Business
Georgia State University
Northview High School