Jillian Useo
Chester,NY
Summary
Skilled Bookkeeper/Administrative Assistant with a proven track record at GILLIKAYS PET GETAWAY/GO GOATS MILK, adept in QuickBooks and customer satisfaction enhancement. Expertly managed 80+ client accounts, ensuring timely payments through meticulous invoicing. Demonstrated exceptional organizational skills and complaint resolution, significantly contributing to business efficiency and client contentment.
Overview
17
17
years of professional experience
Work History
Bookkeeper/Administrative Assistant
GILLIKAYS PET GETAWAY/GO GOATS MILK
Middletown, NY
12.2018 - Current
- Contributed to successful business operations by keeping documents and files organized
- Handle all bookkeeping aspects for 80+ clients
- Created invoices and send to clients to ensure payments are made in a timely manner
- Performed general bookkeeping duties, including Quickbooks online and regularly reconciling accounts
- Completed clerical tasks including filing, faxing, data entry and placing orders
Animal Caretaker/Front Desk Receptionist
Spring Creek Kennel & Cattery
Spring Valley, CA
12.2015 - 03.2017
- Performed data entry of client and pet information along with filing important documents to keep them well organized
- Handled cleaning and organization for office and related areas, keeping entryway clean, tidy and functional
- Delivered exceptional customer service by offering requested information and independently resolving issues
- Monitored lobby access and completed opening and closing duties
- Managed reservations, check-in and check-out procedures within facility system
Manager/Animal Caretaker
GILLIKAYS PET GETAWAY/FARM
Middletown, NY
07.2009 - 09.2015
- Coordinated with clients to arrange reservations and follow-up to ensure clients' expectations are met
- Provided training to new and current employees with daily tasks to achieve highest level of customer satisfaction
- Collaborated with an accountant to evaluate expenses and budgets
- Utilized Microsoft Word and Quickbooks daily to develop invoices, enter quarterly taxes, and complete all other paperwork to maintain a proficient and regulated business
Education
High School Regents Diploma -
Minisink Valley High School
Slate Hill, NY06.2009
Skills
Data entry
QuickBooks
Work Independently
Technical support
Complaint handling
Customer satisfaction measurement
Timeline
Bookkeeper/Administrative Assistant
GILLIKAYS PET GETAWAY/GO GOATS MILK
12.2018 - Current
Animal Caretaker/Front Desk Receptionist
Spring Creek Kennel & Cattery
12.2015 - 03.2017
Manager/Animal Caretaker
GILLIKAYS PET GETAWAY/FARM
07.2009 - 09.2015
High School Regents Diploma -
Minisink Valley High School