Jillian Wendzik
Valley Allergy Clinic, P.C
Saginaw
20
years of professional experience
Dedicated customer service professional with 5+ years of experience delivering exceptional client support and resolving customer concerns efficiently. Strong communication and relationship-building skills with a proven ability to improve customer satisfaction and retention.
Work History
Assistant Office Manager
4 Years 6 Months- Assisted in organizing office tasks to improve daily operations and enhance workflow efficiency.
- Coordinated patient schedules and maintained up-to-date appointment calendars to optimize resource use.
- Rescheduled and canceled patient appointments, including logging no-show instances.
- Entered patient demographic and insurance information during check-in procedures.
- Processed patient payments and co-pays efficiently.
- Handled incoming patient calls and directed messages to the appropriate staff member.
- Responded to patient inquiries and addressed concerns to enhance overall satisfaction.
- Supported billing activities by performing precise data entry and ensuring documentation compliance.
- Contributed to daily operations by completing tasks in a timely manner and maintaining a clean work environment.
- Monitored expenses and updated accounting records accurately.
- Assisted with payroll functions, including calculating benefits such as health insurance premiums and vacation accruals.
- Executed bi-weekly payroll processing for employees with efficiency.
Office Manager
15 Years 10 Months- Ordered office supplies efficiently.
- Coordinated schedules for optimal office operations.
- Handled multi-line phone systems, taking accurate messages.
- Verified and entered customer information into databases.
- Processed customer invoices promptly.
- Collected payments from customers effectively.
- Utilized knowledge of Microsoft Word and Excel for various tasks.
Education
- Medical Terminology
High School Diploma
Skills
Customer service
Office administration
Staff training
Document preparation
Account reconciliation
Payroll administration
Credit and collections
Scheduling and calendar management
Workflow optimization
Scheduling appointments
Payroll processing
Organizational skills
Data entry
Billing
Customer relations
References
Julie Paulson - Certified Speciality Nurse
Aleda E. Lutz VAMC.
1500 Weiss St
Saginaw, MI 48602
Cell: 989-293-6502
Nicholas Paulson - Air Conditioning Mechanic
Aleda E. Lutz VAMC.
Saginaw, MI 48602
Cell: 989-996-0117
Danielle Davenport -Certified Registered Nurse
Aleda E Lutz VAMC.
Saginaw, MI 48602
Cell: 989-284-4429
Kennedy Rivette - Adv Medical Support Assist
Aleda E Lutz VAMC.
Saginaw, MI 48602
Cell: 989-714-9418
Timeline
Assistant Office Manager
Valley Allergy Clinic, P.C
02.2022 - CurrentRead More
Office Manager
Remote Satellite
03.2006 - 01.2022Read More
Delta College
from Medical Terminology
Read More
Nouvel Catholic Central
High School Diploma
Read More