Jillian Whitaker
Palm Bay,FL
Summary
Dynamic District Manager with Signet Jewelers, recognized for driving growth and delivering consistent sales performance. Expert in strategic planning and leadership development, I successfully coached teams to exceed revenue goals while enhancing operational efficiency. Proven ability to manage multi-unit operations and foster talent, ensuring high levels of employee engagement and customer satisfaction.
Overview
23
23
years of professional experience
Work History
District Manager
Signet Jewelers
Melbourne, Florida
02.2021 - Current
- Conducted regular store visits to enforce compliance with company policies and regulations.
- Managed district personnel matters, including recruitment, performance reviews, and disciplinary actions.
- Provided coaching and training for store managers to enhance productivity and profitability.
- Developed strategic plans to increase sales, reduce costs, and boost operational efficiency.
- Resolved customer complaints swiftly while ensuring high levels of service satisfaction.
- Collaborated with direct reports to create and implement action plans for improved results.
- Ensured all stores achieved monthly targets through ongoing guidance and support.
- Identified process improvement opportunities across multiple district locations.
- Coached, developed and motivated team to achieve revenue goals.
District Training Store Manager
Signet Jewelers
Melbourne, FL
05.2019 - 02.2021
- Mentored team members to succeed and advance within the department and the company.
- Planned and led training programs on staff development to enhance employee knowledge, engagement, satisfaction, and performance.
- Analyzed employees' skill levels, and implemented new techniques to boost staff knowledge.
- Interviewed and hired team members who demonstrated dedication and added value to the team.
- Train new managers and key associates to company standards.
- Assist the District Manager in training compliance, daily operations, and carrying out corporate objectives in a timely manner.
- I ran a WFH district of 24 store managers during the shutdown with Covid.
- Committed to helping store managers achieve their WFH goals.
- Upon re-opening, I ran a district of 13 stores.
- Facilitated virtual training, ESA, take it back, clienteling calls.
- Led training programs for store managers across multiple locations.
- Collaborated with corporate teams to align training initiatives with company goals.
- Facilitated workshops to enhance team performance and customer service skills.
- Mentored store management teams on effective leadership techniques.
Store Manager
Signet Jewelers
Melbourne, FL
08.2002 - 05.2019
- Achieved sales goal of 1 million by incorporating payment options, brand marketing and focusing on Trifecta.
- Implemented succession planning by training and developing associates into leadership positions.
- Engaged and motivated team of 7+ team members to achieve individual and store goals.
- Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
- Recruited, interviewed and hired talented people offering experience and key selling capabilities to company.
- Trained all team members on product knowledge, policies and procedures.
- Controlled inventory and performed audits.
- Provide weekly, monthly check-in evaluations of all team members.
- Greeted guests promptly with positive attitude and asked open-ended questions to better understand shopping needs.
Education
High School Diploma -
Rockledge High School
Rockledge 05-2000
Skills
- Driving growth and delivering consistent sales performance
- Strategic planning and execution across multi-unit operations
- Leadership development and talent coaching for future leaders
- Time management and prioritization in high-volume environments
- Multitasking and balancing multiple markets, initiatives, and deadlines
- Running a balanced business across sales, operations, HR, and loss prevention
- KPI analysis and business reviews to identify gaps and opportunities
- Proficient in Excel and PowerPoint
Accomplishments
- Million dollar Store manager 2yesrs in a row
- Consistent Sales performance award for 15 years
- 6 Golden Circle awards
- 5+ President awards for outstanding qualities in sales and leadership
- Milestone awards for anniversaries
- Achieved District Manager Trainer of the year FY 2025
Stretch Assignments
- Successfully Managed 2 temporary Districts in the North Carolina and Atlanta Markets while simultaneously running my own
- Developed and Promoted Talent- mentored and coached leaders with 5 Store managers earning top performance awards and incentive trips.
- Directed Loss prevention, HR Compliance and employee Relations, handling investigations, policy adherence and corrective actions with consistency.
- Championed guest experience initiatives including appointment setting, outreach and Google reviews, improving loyalty and traffic across district.
Timeline
District Manager
Signet Jewelers
02.2021 - Current
District Training Store Manager
Signet Jewelers
05.2019 - 02.2021
Store Manager
Signet Jewelers
08.2002 - 05.2019
High School Diploma -
Rockledge High School