Jillian Lopez
Whittier,CA
Summary
Licensed Esthetician & Skincare Specialist with over 17 years of experience in high-end medical spa environments. Skilled in advanced skincare treatments, patient education, and front desk coordination within fast-paced, clinical settings. Passionate about combining results-driven esthetic services with a warm, professional approach to enhance patient satisfaction and support overall treatment outcomes. Highly organized, detail-oriented, and experienced in working closely with medical teams to deliver seamless, high-quality care throughout the client journey.
Overview
19
19
years of professional experience
Work History
Patient Coordinator
Panacea Aesthetics And Wellness Center
11.2021 - 07.2023
- Provides excellent customer service with helpful and friendly attitude to 20-30 patients daily while providing new patient forms, before and after pictures, and accompanying patient to treatment room.
- Respectfully keeps clients privacy by maintaining strict and confidentiality and upholding all local and HIPAA laws
- Schedule appointments and closing laser packages.
- Knowledge of injections and lasers such as BBL, Moxi, Morpheus 8, and much more.
- Manage phone calls in a friendly and helpful manner across 5 phone lines, answering questions, resolving customer concerns, and coordinate vendors.
- Maintaining an organized, clean, professional work space and lobby
- Process payments and handle cash transactions
Lead Esthetician
Burke Williams Day Spa
02.2007 - 03.2018
- Trained all new hires
- 95% return rate
- Customer Service
- Developed detailed at home product program
- Exceeded monthly sale quotas
- Signature facials, chemical peels, full body waxing, and body wraps
Esthetician
Montage Resort And Spa
05.2009 - 06.2011
- Customer service
- Receptionist
- Esthetician
- Exceeding monthly sales quotas
- Individualized Nutrition/Wellness programs
- Signature facials and full body waxing
Front Desk Receptionist
Burke Williams Spa
03.2006 - 10.2007
- Greeted all clients politely on the phone and in person, assisted them with all their queries.
- Scheduled all appointments for technicians through various mediums such as phone, online and in person
- Concierge clients to proper locations for their appointments
- Maintained lobby cleanliness
- Managed patient accounts such as records of their personal and financial information
- Managed the payments for the services carried in the facility
Receptionist
Luxe Aesthetic Center
01.2025 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Education
Esthetician License -
Fullerton College
Fullerton, CA2005
Brea Olinda High School
Brea2005
Skills
- Customer and Detail-Oriented
- Confident, Articulate, and Professional Speaking Abilities
- Excellent Customer Service
- Extremely Dependable
- Time management
Timeline
Receptionist
Luxe Aesthetic Center
01.2025 - Current
Patient Coordinator
Panacea Aesthetics And Wellness Center
11.2021 - 07.2023
Esthetician
Montage Resort And Spa
05.2009 - 06.2011
Lead Esthetician
Burke Williams Day Spa
02.2007 - 03.2018
Front Desk Receptionist
Burke Williams Spa
03.2006 - 10.2007
Esthetician License -
Fullerton College
Brea Olinda High School
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