Riley Merten
Melrose,MN
Summary
Hard working, detail oriented professional with 13+ years of retail and customer service experience as well as 4 years of experience with office and patient care coordination. Enthusiastic and motivated to learn.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Patient Coordinator
Eyes On Main
Sauk Centre, MN
04.2021 - Current
- Manage the first impression of the practice
- Welcome all new and existing patients
- Ensure efficient patient flow within the practice
- Maintain full appointment schedule
- Answer telephone and direct phone calls
- Appointment confirmation and recall reminders
- Receive all incoming mail
- Post patient payments
- Print statements and verify accuracy before mailing
- Verify insurance eligibility and benefits using multiple resources
- Daily cash reconciliation
HBC/GM Manager
Coborns Inc.
Sauk Centre, MN
01.2020 - 04.2021
- Perform key tasks to promote inviting grocery store appearance, including properly and effectively stocking shelves and end caps
- Engage customers and provide high levels of service and support
- Delegate tasks and duties to staff and clearly
- Communicate time frames for completion
- Review inventory levels on a daily basis and place orders for products and merchandise for restocking purposes
- Maintain accurate receiving log and verify purchases compared to general ledger
- Analyzed sales data to identify trends and improve future orders
Natural Foods Manager
Coborns Inc.
Sauk Centre, MN
06.2016 - 04.2021
- Set schedule for myself and 1 other staff member by planning and designating shifts and hours
- Maintain an organized log of guest requests in order to fill special orders
- Engage customers and provide high level service and support, helping find desired products and items
- Delegate tasks and duties to staff and clearly communicate time frames for completion
- Review inventory levels on a daily basis and place orders for products and merchandise for restocking purposes
- Maintain accurate receiving logs and verify purchases to general ledger
Scanning Assistant
Coborns Inc.
Sauk Centre, MN
01.2010 - 06.2016
- Updated pricing and signage to complete product displays and educate customers
- Performed daily computer maintenance in order to keep pricing accurate
- Worked with managers to keep pricing within gross margin parameters
- Maintained open communication with corporate office pricing department in order to stay up to date on pricing strategies
Stock Clerk
Coborns Inc.
Sauk Centre, MN
09.2007 - 11.2010
- Blocked and faced products on displays and shelves in accordance with company policy
- Provided excellent customer service to guests by offering assistance with locating requested merchandise
- Rotated stock correctly to prevent out-of-date products
Education
High School Diploma -
Sauk Centre Senior High School
Sauk Centre, MN05-2005
Skills
- Organized and Efficient
- Great Verbal and Written Communication
- Helpful and Service-Oriented
- Punctual and Hardworking
- Detail-oriented
- Excellent customer service
- Efficient multi-tasker
- Appointment scheduling
- Electronic records management
- Office administration
- Process improvements
- Critical thinking skills
Certification
Certificate of Completion: Management
Department Leadership Academy - Coborn's Inc
Timeline
Patient Coordinator
Eyes On Main
04.2021 - Current
HBC/GM Manager
Coborns Inc.
01.2020 - 04.2021
Natural Foods Manager
Coborns Inc.
06.2016 - 04.2021
Scanning Assistant
Coborns Inc.
01.2010 - 06.2016
Stock Clerk
Coborns Inc.
09.2007 - 11.2010
High School Diploma -
Sauk Centre Senior High School