Jillian Hiller

• Oversaw daily operations, ensuring compliance with health and safety regulations.
• Fostered positive relationships with customers, leading to increased repeat business and loyalty.
• Delivered exceptional service in fast-paced environment while maintaining a clean workspace.
• Coordinated with kitchen staff to align food and beverage offerings for special events.
• Managed inventory levels, ensuring optimal stock of ingredients and supplies.
• Trained new staff on bar procedures, drink preparation, and customer service standards.
• Developed and crafted unique cocktail recipes to enhance customer experience.

• Developed processes for handling large group bookings, improving service efficiency.
• Answered customer questions about hours, seating, and menu information.
• Analyzed customer feedback to identify areas for improvement in guest services.
• Resolved guest inquiries and concerns promptly, enhancing overall dining experience.
• Mentored junior hostesses to foster team cohesion and improve service standards.

Café team member responsibilities included hostess, server, order preparation, to-go order completion, register, bussing, opening and closing.

• Managed food and beverage orders efficiently to enhance guest satisfaction.
• Delivered exceptional customer service in fast-paced dining environment.
• Trained new servers on menu knowledge and customer engagement techniques.
• Resolved customer complaints effectively, maintaining positive dining experiences.
• Monitored inventory levels and assisted in ordering supplies as needed.

• Provided enthusiastic, friendly customer service to guests and promoted positive customer experience.
• Maintained well organized customer flow.

• Picked merchandise according to customer orders.
• Completed orders quality inspection standards.
• Team-focused mentality to maintain production performance.

• Provided enthusiastic, friendly customer service.
• Maintained safety of guests in swimming pool area.
• Completed daily pool maintenance duties.

• Full range of server and bussing duties.
• Provided enthusiastic, friendly customer service.

• Provided enthusiastic, positive customer experience.
• Register, food preparation, server, retail sales, opening and closing.