Heather Smith
Overland Park
Summary
Capable Bartender/Server passionate about serving customers well while exceeding customer expectations and maintaining poise and sense of humor in demanding environments. Strong history of exceptional service in the food industry.
Overview
11
11
years of professional experience
Work History
Bartender/Server
Rockhill Grille
Leawood, KS
05.2024 - 09.2024
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
Bartender/Server
Bristol Seafood
Leawood
07.2022 - 02.2024
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Bartender Trainer
Bonefish Grill
Leawood, KS
10.2013 - 10.2020
- Inventory/Stocking/Ordering
- Certified trainer
- Customer service
- Resolved customer disputes to maintain positive relationships
Education
High School Diploma -
Shawnee Mission West High
Overland Park, KS05.2011
Skills
- Work well in team and individual environments
- Hardworking
- Fast learner
- Loyal
- Positive attitude
Timeline
Bartender/Server
Rockhill Grille
05.2024 - 09.2024
Bartender/Server
Bristol Seafood
07.2022 - 02.2024
Bartender Trainer
Bonefish Grill
10.2013 - 10.2020
High School Diploma -
Shawnee Mission West High