Jillian Starcher
Northfield,NH
Summary
Highly organized administrative assistant with a strong background in healthcare. Experience in logistics, coordination, medical records, scheduling and patient relations.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Administrative Assistant / Birth Assistant
Birth Cottage of Milford
Milford, NH
07.2023 - Current
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Developed and implemented filing systems, both digital and physical, improving document organization and retrieval efficiency.
- Assisted in the preparation of birthing room and supplies for delivery.
- Provided support to laboring women, including breathing techniques, massage and positioning.
- Performed postpartum assessments on mother and baby immediately following birth.
- NRP certified in neonatal resuscitation, stabilizing newborns who require extra attention after birth.
Operations Manager /Employee Training Coordinator
Amazon
Hooksett , NH
06.2019 - 12.2020
- Directed strategic training, knowledge solutions, and curriculum development while formulating all materials and presentations.
- Continuously reevaluated SOP to create the most effective training programs possible.
- Assisted in hiring, training, and onboarding of all new employees, while providing initial and ongoing support.
- Supported onboarding of all new employees by hosting orientation sessions, personalized support, and training.
- Effectively dispatched and managed 60 employees by improving OTD times and OTR efficiency, while solving a wide range of daily challenges.
- Displayed an ability to learn rapidly with a variety of computer-based programs, such as Amazon Flex, Microsoft Excel, etc.
Licensed Nursing Assistant
Waypoint (formerly Child and Family Services)
Manchester, NH
01.2011 - 12.2019
- Ensured secure environment for disabled persons to uphold autonomy
- Communicated with credibility and confidence to patient nurses and doctors.
- Conducted training sessions for new hires on medical workplace procedures
- Recognized ability levels of patients and took utmost responsibility in reporting concerns and dangerous situations to nursing staff.
EMT
American Medical Response, AMR
Manchester, NH
01.2013 - 09.2016
- Followed proper codes of conduct and provided efficient, quality care during medical emergencies, accidents with multiple emergency medical response teams.
- Delivered advanced life support and critical care transportation to patients, while maintaining multifaceted medical equipment, medicines, and medical supplies.
- FEMA trained with certification for ICS 100, ICS 200, ICS 800, and ICS 900.
- Documented patient care reports with all necessary information in accordance with HIPAA, other associated laws, policies, and procedures using MEDS software.
Education
Health Care LNA
LNA Health Careers
Manchester, NHEmergency Medicine
New England EMS Institute
Manchester, NHNeonatal Resuscitation Program
American Academy of Pediatrics (AAP)
Skills
- Quality Assurance
- Database Organization
- Team Management
- Documentation and Record Keeping
- Computer Proficiency
- Training Coordinator
- Situational Awareness
- Basic and Advance Life Support
Certification
- BLS
- LNA
- CPR
- NRP
- ICS 100,200,800,900
Timeline
Administrative Assistant / Birth Assistant
Birth Cottage of Milford
07.2023 - Current
Operations Manager /Employee Training Coordinator
Amazon
06.2019 - 12.2020
EMT
American Medical Response, AMR
01.2013 - 09.2016
Licensed Nursing Assistant
Waypoint (formerly Child and Family Services)
01.2011 - 12.2019
Health Care LNA
LNA Health Careers
Emergency Medicine
New England EMS Institute
Neonatal Resuscitation Program
American Academy of Pediatrics (AAP)