Jillisa Jeffers
Brooklyn,NY
Summary
Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Ready to bring three years of relevant work experience to your team.
Overview
9
9
years of professional experience
Work History
Lead Patient Service Representative
SUMMIT HEALTH
11.2021 - Current
- Enhanced patient satisfaction by providing exceptional customer service and addressing concerns in a timely manner.
- Managed front desk operations, maintaining organization and ensuring all necessary paperwork was completed prior to appointments.
- Streamlined appointment scheduling for increased efficiency and reduced patient wait times.
- Assisted in the implementation of an electronic records management system, facilitating a seamless transition from paper-based records.
CASHIER/Customer Service Representative
Whole Foods Market
09.2017 - 11.2021
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash and credit card transactions with excellent accuracy levels.
- Assisted customers with returns, refunds and resolving transaction issues.
- Answered questions about store policies and addressed customer concerns.
Customer Service Representative
STK Technologies
10.2015 - 08.2017
- Handled over 100 calls daily, providing quality of service to customers and associates inquiring about availability of products or status of orders
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
Education
No Degree - Human Services
Borough of Manhattan Community College of The City University of New York
New York, NYHigh School Diploma -
Brooklyn Democracy Academy
Brooklyn, NY06.2012
Skills
- HIPAA Compliance
- Effective problem solving
- Office Administration
- Insurance Verification
- Insurance Billing
Timeline
Lead Patient Service Representative
SUMMIT HEALTH
11.2021 - Current
CASHIER/Customer Service Representative
Whole Foods Market
09.2017 - 11.2021
Customer Service Representative
STK Technologies
10.2015 - 08.2017
No Degree - Human Services
Borough of Manhattan Community College of The City University of New York
High School Diploma -
Brooklyn Democracy Academy