Jill M Bossio
Spokane Valley,WA
Summary
Dynamic professional with extensive experience in customer service and dispatch coordination at The Barton Boys Heating and Air. Proven ability to enhance operational efficiency through effective communication and problem-solving skills. Adept at maintaining HIPAA compliance while ensuring accurate documentation and timely payment processing, consistently exceeding expectations in fast-paced environments.
Overview
14
14
years of professional experience
Work History
Dispatcher
The Barton Boys Heating and Air
Spokane, WA
06.2024 - 04.2025
- Assigned drivers to appropriate routes based on customer needs.
- Completed registrations, Avista rebates, and Climate Shield for each new install.
- Answered calls for all customers.
- Service Titan
Enhanced Care
AmeriBenIEC Group
Meridian, ID
07.2020 - 04.2025
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Maintained HIPAA while providing the needs necessary for the customer
- Third Party Medical Administrator
Accounts Receivable Clerk
Rs Andrews Heating & Air
Bluffton, SC
05.2019 - 03.2020
- Ensured compliance with company policies and procedures as well as applicable regulations.
- Processed monthly payments and researched payment discrepancies.
- Reviewed all incoming payments for accuracy before posting them into the general ledger system.
- Dispatched when needed
Insurance Customer Care
Mckenzie Insurance Agency
Hardeeville, SC
05.2016 - 05.2019
- Obtained all policy application information for agent/underwriting for automobile, homeowner, umbrella, and commercial insurance policies.
- Initiated the claims opening process, gathered data over the phone, and then transmitted all data to the different carriers.
- Collected statements/documentation from the insured/claimant and forwarded to the carriers.
- Accepted payments for policies.
Caregive
Veterans Administration
San Antonio, TX
08.2011 - 05.2015
- Coordinated claim process for SSDI, Veterans Affairs and Army.
- Continuous care of my injured spouse, who was injured in Afghanistan with a TBI, PTSD, Spine injury, knee injury and tennides in both ears.
- Took him to all appointments necessary.
Education
High School Diploma -
Lewiston High School
Lewiston 06-1988
Skills
- Customer service
- Payment processing
- Conflict resolution
- Dispatch coordination
- Dispatch protocols
- Critical thinker
- Customer relations
- Work crew dispatching
- Dispatch recordkeeping
- Problem-solving aptitude
- Effective communications
- Maintain records
- Decision-making
- Multitasking
Timeline
Dispatcher
The Barton Boys Heating and Air
06.2024 - 04.2025
Enhanced Care
AmeriBenIEC Group
07.2020 - 04.2025
Accounts Receivable Clerk
Rs Andrews Heating & Air
05.2019 - 03.2020
Insurance Customer Care
Mckenzie Insurance Agency
05.2016 - 05.2019
Caregive
Veterans Administration
08.2011 - 05.2015
High School Diploma -
Lewiston High School
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