Jill L. Weinstock
Tustin,CA
Summary
Dynamic results-driven retail manager with numerous years of demonstrated success in sales, customer service and building relationships.
Management professional with track record of effective team leadership and operational oversight. Consistently achieves goals through collaborative efforts and adaptability to changing demands. Skilled in conflict resolution, process improvement, and fostering positive work environment.
Overview
36
36
years of professional experience
Work History
Assistant Manager
Boot Barn
01.2025 - Current
- Lead the team of 27 sales partners in fostering a service and selling culture and exceeding overall expectations in building long-standing customer relationships.
- Maintain an environment of continuous learning and assist with partner training plans to improve store performance results across both operational and merchandising areas.
Sales Advisor
Mathis Home
01.2024 - 01.2025
- Provided the best service whether or not the customer chooses to make a purchase.
- Effectively communicated customer service issues and requests to management.
- Use design experience and knowledge to handle customer’s needs.
Store Manager
Pandora
01.2023 - 01.2024
- Achieved highest percentage in district above sales goals 4th quarter 2023, 1st quarter 2024, 2nd quarter 2024
- Exceeded last year’s figures 3rd quarter 2024
- Coached and inspired a loyal staff of sales associates with 85% retention.
Store Manager
David’s Bridal
01.2021 - 01.2023
- Lead the store to achieve Total Monthly Income (TMI) Goals consistently by executing foundational excellence and performance, taking the store from a store ranking in the 200’s out of 300 store to within the top 25
- Built and retained a high performing team, consisting of Sales Manager, Operations Manager, Alterations Manager, stylists and customer service representatives.(30 total employees)
- Created a consistent environment of world class customer service that maintained a 4.9 average customer service rating.
- Resolved all customer issues and partnered with Regional Director or Contact Center, as needed.
General Store Manager
Relax the Back
01.2017 - 01.2021
- Provided exceptional service through relationship building, education and product presentation
- Developed and inspired the store staff.
- Increased store volume ranking from number 4 in the franchise to number 2.
- Top 25% in Sales of all consultants in Relax the Back Corporation 2017, 2018 and 2019.
- Achieved President’s award for personal sales over $500,000 in 2017, 2018, and 2019.
- Highest store volume month within franchise history.
- Largest individual single sale in franchise history.
- Store was one of three in franchise that maintained a 5.0 combined average ranking on Yelp, and Google.
- Hired and trained four sales consultants.
- Trained two store managers, both have been very successful.
Assistant Manager
Brighton Collectibles
01.2015 - 01.2017
- Cultivated an environment of genuine customer connection
- Provided customer and team members with phenomenal customer service
- Maintained focus on excellent sales results
- Represented Brighton in community outreach programs, including appearing on Good Morning Orange County. https://youtu.be/6Bfn_QBt7LE
Branded Department Manager / Team Leader
Jared, The Galleria of Jewelry
Tustin, CA
01.2014 - 01.2015
- Opened new destination store in the Tustin Market Place, Tustin, CA
- Trained, motivated and developed new sales team in selling fine jewelry including selling diamonds
- Responsible for all inventory and accounting within the store.
Department Manager
Nordstrom
01.1991 - 01.2014
- Built a cohesive sales and customer service driven team including developing three customer service “all stars”.
- Strong merchandising ability as well as the ability to multi-task and prioritize day-to-day business.
- Nominated twice for department manager of the month within the orange county region
- Top sales performing manager in sales per hour, achieved quarterly pacesetter status
- Knowledge with computer skills, including Word and Excel.
- Achieved Pacesetter status
- Achieved Top Tier sales status
- Maintained customer service (CRM) to build long-term relationships with customers.
Education
Bachelor of Arts - Business and Merchandising, Marketing
California State University
Long BeachSkills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Staff training and development
- Goal setting
- Workload management
- Retail operations
- Team building
- Employee scheduling
- Operations management
- Customer rapport
- Recruiting and interviewing
- Customer relationship management (CRM)
Timeline
Assistant Manager
Boot Barn
01.2025 - Current
Sales Advisor
Mathis Home
01.2024 - 01.2025
Store Manager
Pandora
01.2023 - 01.2024
Store Manager
David’s Bridal
01.2021 - 01.2023
General Store Manager
Relax the Back
01.2017 - 01.2021
Assistant Manager
Brighton Collectibles
01.2015 - 01.2017
Branded Department Manager / Team Leader
Jared, The Galleria of Jewelry
01.2014 - 01.2015
Department Manager
Nordstrom
01.1991 - 01.2014
Bachelor of Arts - Business and Merchandising, Marketing
California State University