MIKE VALENZIANO

Utilized CDK and VAuto/Provision vehicle management software; handled all duties of Used Car Manager, including coordinating with Sales Managers on weekly pricing strategies; worked closely with online auctions for wholesaling relevant vehicles; and successfully mitigated customer complaints toward resolution and satisfaction for all parties involved.

Utilized VAuto/Provision and Reynolds vehicle management software; worked closely with the General Manager in the procurement of used vehicles; set pricing on a weekly basis; and worked with the Parts and Service departments to expedite pre-owned vehicles to the front line for resale.

Utilized VAuto and CDK vehicle management software; handled trade-in evaluations and acceptability for potential resale; worked with vendors for successful reconditioning of pre-owned vehicles.

Worked with the Service Dept to facilitate cars out to the lot quickly in retail condition. Worked with all Lease Return vehicles, including purchasing vehicles in VIPS. Worked with vendors to obtain cosmetic repairs and photographs. Appraised, acquired, and advertised used vehicles. Managed used car lot; certified cars for Honda using Honda IN and Honda ICE; and In charge of online auctions.

Appraised, purchased, and stocked in pre-owned vehicles; managed used car lot; certified cars for Honda; and advertised vehicles. Coordinated with Service Department and Vendors and when conflicts arose stepped in to keep customers satisfied and wanting to come back.

Coordinated and monitored timely pick up, repair, and delivery of vehicles; negotiated sales; and responded to clients' concerns with research and effective communication. Maintained excellent working knowledge of model-specific features, amenities, and product options, matching clients' needs with available product. Built solid client and peer relationships, resulting in repeat clients and referrals.