Jilly GRENIER
Gaithersburg,Maryland
Summary
Results-driven Sales Manager with a successful history at Dolce & Gabbana, recognized for enhancing sales performance through strategic planning and exemplary leadership. Expertise in customer relationship management and sales planning has led to outstanding conversion rates. Skilled in motivational coaching and KPI analysis, driving team development and consistently surpassing sales targets in fast-paced environments. Focused on fostering continued growth while delivering exceptional customer experiences.
Overview
11
11
years of professional experience
Work History
Sales Manager
Dolce & Gabbana
McLean, VA - Tyson's Galleria
09.2023 - Current
- Enhanced sales figures by deploying successful strategies.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Achieved higher conversion rates via improved sales workflow.
- Fostered strong client connections through exceptional customer support and ongoing follow-up engagements.
- Worked with marketing teams to develop targeted promotional campaigns, boosting customer engagement and driving sales growth.
- Facilitated ongoing training and mentorship for junior sales staff, enhancing their professional development.
- Scheduled and facilitated recurring sales meetings for progress assessment, best practices sharing, and target setting.
- Installed CRM systems, enhancing lead tracking processes.
Client Advisor
Louis Vuitton USA Inc
Louis Vuitton Tyson Galleria, McLean, VA
06.2022 - 09.2023
- Provided expert and amicable assistance throughout the shopping experience.
- Earned customer trust through compelling and persuasive professional demeanor.
- Established and maintained strong client relationships through exceptional customer service.
- Met and exceeded company-defined sales targets.
- Supervised after-sales processes and established effective customer care.
- Enhanced overall revenue by recommending related items during customer interactions.
Chanel Beauty Advisor
Saks Fifth Avenue
Tyson Galleria, McLean, VA
10.2020 - 06.2022
- Designed customized makeup strategies for daily wear and special events.
- Established reputation for excellence in customer satisfaction.
- Coordinated merchandise to create engaging displays.
- Met or exceeded targets for credit card applications and sales goals.
- Maintained cleanliness and proper sanitation of work areas, tools, and equipment to reduce health risks.
Clarins Business Manager
Bloomingdale's
Chevy Chase, MD
06.2019 - 09.2020
- Established sales floor layout, crafted department procedures and enforced company policies to boost cosmetic sales.
- Facilitated positive communication with customers and vendors.
- Directed cosmetics sales team during promotions to optimize marketing strategies.
- Led training sessions for team members on achieving operational and sales objectives.
- Adjusted weekly staff schedules considering business demands.
Chanel Business Manager
Lord And Taylor
Rockville, MD
02.2014 - 09.2016
- Established new business connections and revenue generation opportunities by implementing networking strategies.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Informed customers of current store promotions to encourage additional sales purchases.
- Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
- Performed excellent customer service to cultivate loyalty and satisfaction.
Education
Bachelor of Science - Computer Engineering
Sripatum Universsity
Bangkok, Thailand05.1977
Skills
- Customer Relationship Management
- Sales Planning
- Lead generation
- Sales coaching
- Trend analysis
- Systems and software expertise
- Contact follow-up
- Motivational skills
- Client relationship management
- Sales Team Training
- Sales reporting
- Rapport and relationship building
- Positive and upbeat
- Team leadership
- Organizational skills
- KPI analysis
Languages
Thai
Native/ Bilingual
Laos
Native/ Bilingual
English
Native/ Bilingual
Timeline
Sales Manager
Dolce & Gabbana
09.2023 - Current
Client Advisor
Louis Vuitton USA Inc
06.2022 - 09.2023
Chanel Beauty Advisor
Saks Fifth Avenue
10.2020 - 06.2022
Clarins Business Manager
Bloomingdale's
06.2019 - 09.2020
Chanel Business Manager
Lord And Taylor
02.2014 - 09.2016
Bachelor of Science - Computer Engineering
Sripatum Universsity
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