Jim Berg
Gulfport,FL
Overview
21
21
years of professional experience
Summary
Knowledgeable data processor with robust background in legal inquiries and supporting customer service functions.
Experienced professional skilled in managing inquiries and ensuring efficient processing. Strong focus on team collaboration and achieving results. Reliable and adaptable with expertise in communication, data entry, and problem-solving. Known for reliability and ability to flex with changing needs.
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Work History
Inquiry Processor
TATA Consultancy Services
04.2019 - Current
- Maintained strict confidentiality regarding sensitive customer information during the inquiry processing procedure.
- Participated in regular team meetings, contributing ideas for process improvements and sharing knowledge with colleagues.
- Maintained a high level of accuracy in data entry tasks, ensuring precise record-keeping for all inquiries.
- Provided exemplary customer service through timely communication, empathetic listening, and comprehensive issue resolution.
Contractor
Aerotek Staffing
04.2015 - 04.2019
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
Physical Education Teacher's Assistant
Pinellas County School System
06.2011 - 06.2014
- Taught physical education classes covering exercise strategies, sports, and safety.
- Complied with state and federal standards for physical fitness benchmarks and exercise programs.
- Helped teacher prepare instructional material and displays.
- Managed classroom behavior to maintain safe and orderly learning environments during physical activities.
- Led exercises and physical activities to engage students and develop physical skills.
Call Center Operator
Callstar
09.2003 - 05.2013
- Assisted customers by answering questions and responding to inquiries.
- Demonstrated resilience in high-stress situations, consistently maintaining a calm demeanor and professional tone when assisting challenging customers.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
No Degree - USAF Airborne Communications
Airborne Communications Operations
Biloxi, MS09-1983
Skills
- Verbal communication
- Confidentiality
- Teamwork
- Teamwork and collaboration
- Training
- Attention to detail
- Problem-solving abilities
Timeline
Inquiry Processor
TATA Consultancy Services
04.2019 - Current
Contractor
Aerotek Staffing
04.2015 - 04.2019
Physical Education Teacher's Assistant
Pinellas County School System
06.2011 - 06.2014
Call Center Operator
Callstar
09.2003 - 05.2013
No Degree - USAF Airborne Communications
Airborne Communications Operations