Jim Darden
United States
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
7
7
years of professional experience
Work History
Manufacturing Technician
Shape Corp.
07.2023 - Current
- Improved production efficiency by implementing standardized procedures and streamlining workflow.
- Enhanced product quality through meticulous monitoring of manufacturing processes and regular equipment maintenance.
- Reduced waste by optimizing material usage and adhering to strict quality control measures.
- Maintained a safe work environment by enforcing safety protocols and conducting routine inspections.
- Increased overall productivity by training new technicians and providing ongoing support to team members.
- Documented all manufacturing activities, maintaining accurate records for reporting purposes and quality assurance audits.
Machine Operator
Aerotek
09.2022 - 07.2023
- Operated machining equipment safely with team of operators.
- Complied with company and OSHA safety rules and regulations.
- Set up and adjusted equipment and properly configured machines for daily operation.
Front End Associate
Walmart
08.2019 - 09.2022
- Provided exceptional service for customers by quickly processing transactions and answering questions.
- Maintained a clean and organized front end area, ensuring a positive shopping experience for all customers.
- Assisted in training new team members, sharing best practices for providing excellent customer service.
- Collaborated with fellow associates to improve overall store operations and customer experiences.
- Managed returns and exchanges, maintaining professionalism while adhering to company policies.
- Contributed to a positive work environment by actively participating in team meetings and initiatives.
Front Desk Agent
Geek Squad - Best Buy
07.2018 - 08.2019
- Enhanced client satisfaction by efficiently managing check-in and check-out processes.
- Streamlined front desk operations for improved efficiency and faster service delivery.
- Increased customer loyalty with exceptional communication skills and personalized service.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Effectively communicated with clients both in person and over the phone with regards to the status of their devices and the costs of repairs.
- Performed general software maintenance at the desk where applicable.
Customer Service Representative
Best Buy
05.2017 - 07.2018
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Assisted customers with limited technical support where applicable and timely.
Education
High School Diploma -
Springtown High School
Springtown, TX05.2014
Skills
- Paperwork Processing
- Scheduling
- Report Generation
- Call Management
- Data Entry
- Information Security
Timeline
Manufacturing Technician
Shape Corp.
07.2023 - Current
Machine Operator
Aerotek
09.2022 - 07.2023
Front End Associate
Walmart
08.2019 - 09.2022
Front Desk Agent
Geek Squad - Best Buy
07.2018 - 08.2019
Customer Service Representative
Best Buy
05.2017 - 07.2018
High School Diploma -
Springtown High School