Jim Hinkson
Rochester Hills
Summary
Strong leader and skilled manager focused on balancing work efficiency, emotionally healthy workplaces and culture building. Talented in overseeing large teams, managing records and supervising schedules to meet business targets. Excellent customer service abilities and attention to detail in all facets of operations.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Aquatics Leader
Life Time
10.2023 - Current
- Achieved Center of Excellence status 13 months into the role.
- Conducted five on-the-job trainings for new leaders on behalf of the corporate office, and served as the designated business expert for their leadership certification capstone projects.
- Collaborated with Corporate Aquatics and regional leadership to improve financial performance and member satisfaction in Aquatics operations nationwide.
- Managed staff training programs, improving team performance and service delivery.
- Mentored junior staff members, fostering professional growth and enhancing team capabilities.
ASSISTANT AQUATICS MANAGER
Life Time Fitness Inc.
05.2022 - 10.2023
- Supervised lifeguards, maintaining employee files with up-to-date CPR, first aid, AED and spinal injury management certifications for a department with over 100 employees.
- Built and maintained the schedule for entire department accommodating nuanced needs of the 75 seasonal workers in summer months.
- Conducted lifeguard, swim lesson instructor and safety certification training.
- Helped recruit, hire and train department employees.
- Supervised material acquisition, setup and teardown for periodic and special events.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Food Truck Manager
Hunter House Hamburgers
02.2019 - 02.2022
- Analyzed and resolved quality and customer service issues, recommending system improvements.
- Counseled and disciplined employees, driving performance improvement.
- Drove, operated, staffed, and maintained our company's mobile diner to create remarkable experiences for clients at their social events.
- Juggled high volume of orders during lunch rush while making sure every customer received food as ordered.
- Coordinated with business owners and General Managers to approve truck placement scheduling and staffing.
SALES CONTRACTOR, Priority Roofing and Contracting
07.2018 - 01.2019
- Built and maintained pipeline that supported monthly, quarterly and annual goals.
- Cold called potential customers to generate leads.
- Followed up with customers after sales to gain feedback.
- Coordinated with Insurance Companies to ensure clients' claims were being satisfactorily compensated.
- Completed On-Site inspections alongside Insurance Adjustors to encourage them to follows through on my client's entitlement re property damage.
KITCHEN MANAGER
Bent Tree Childhood Development Center
01.2017 - 07.2018
- Managed all ordering and delivery for food and supplies needed for entire school (approximately 200 children)
- Prepared 3 meals daily for all children in school.
- Observed safe temperature storage of all food products to prevent spoilage.
- Verified daily prep lists to confirm correct amount of prepared products.
Education
Some College (No Degree) - WRITING
Grand Valley State University
Grand Valley State UniversitySkills
- Customer Experience Employee Scheduling Team Mentoring Active Member Engagement
- Class Planning
- Budget Administration
- Performance Management
- Coaching and Mentoring
- Attention to Detail
- Customer Service
- Conflict Resolution
Accomplishments
Endurance athlete with extensive marathon experience (30+ events, including 3 ultramarathons); active Life Time Foundation fundraising athlete, contributing to nationwide efforts improving school nutrition, youth movement, and sustainability.
Certification
SGE Level 2 Lifeguard Instructor Certified
American Red Cross CPR/AED Instructor Certified
Timeline
Aquatics Leader
Life Time
10.2023 - Current
ASSISTANT AQUATICS MANAGER
Life Time Fitness Inc.
05.2022 - 10.2023
Food Truck Manager
Hunter House Hamburgers
02.2019 - 02.2022
SALES CONTRACTOR, Priority Roofing and Contracting
07.2018 - 01.2019
KITCHEN MANAGER
Bent Tree Childhood Development Center
01.2017 - 07.2018
Some College (No Degree) - WRITING
Grand Valley State University