Jim Lopez
Aurora,CO
Summary
Dynamic F&I Manager and Senior Sales Consultant at Larry Miller Nissan, adept in customer relationship management and credit analysis. Excelled in enhancing customer satisfaction and retention, securing financing, and closing deals with persuasive negotiation skills. Proven track record in compliance management and fostering client relationships, contributing significantly to dealership success.
Overview
22
22
years of professional experience
Work History
F&I Manager
Larry Miller Nissan
04.2024 - Current
- Completed, reviewed and processed paperwork to finalize sales.
- Discussed optional protections with customers and used persuasive communication skills to obtain agreements.
- Worked with lending institutions to secure financing and fulfill contracts.
- Provided detailed explanations of manufacturer and dealership service procedures and policies.
- Processed loan applications and monitored progress from start to finish.
- Accurately prepare all federal, state, and dealer paperwork related to the transaction and submits to the dealership’s Accounting Department in a timely manner
Senior Sales Consultant
Larry Miller Nissan
10.2013 - Current
- Work directly with customers to build rapport and develop relationships, help with their needs to enhance the sales process.
- Utilized CRM system to track activities, answer internet leads and set appointments.
- Oversaw the special finance and subprime department to work with challenged credit clients helping secure loans and reestablish their credit.
- Conduct proper needs analysis, presentation and demo vehicle that fits customers needs.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts.
- Maintain follow up to ensure satisfaction, make sure all customer expectations are met and encourage repeat business
Building Maintenance Supervisor
Dollar Thrifty Automotive Group
08.2011 - 09.2013
- Repaired and maintained all aspects of the facility including HVAC, Electrical, Plumbing, Carpentry, Car Wash, Vacuums, Fuel station and all related
- Supervised and coordinated major projects
- Made sure to remain in compliance wit DIA, city and state regulations as required
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Followed preventive maintenance schedule to support building systems functionality.
- Identify and correct safety problems/concerns
- Establish relationships with outside vendors and customers
- Maintain grounds to include landscaping and snow removal
Automotive Technician
Dollar Thrifty Automotive Group
11.2002 - 08.2011
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Changed, rotated, and balanced tires on different types of vehicles.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
Education
Associate of Applied Science - Automotive Technology
Lincoln College of Technology
Denver, CO10-2004
Skills
- Customer satisfaction
- Customer relationship management
- Credit analysis
- Compliance management
- Funding procedures
- Client retention strategies
- Negotiation and sales strategy
- Closing deals
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
F&I Manager
Larry Miller Nissan
04.2024 - Current
Senior Sales Consultant
Larry Miller Nissan
10.2013 - Current
Building Maintenance Supervisor
Dollar Thrifty Automotive Group
08.2011 - 09.2013
Automotive Technician
Dollar Thrifty Automotive Group
11.2002 - 08.2011
Associate of Applied Science - Automotive Technology
Lincoln College of Technology
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