Jim Nance
Arlington,TX
Summary
Dynamic and results-oriented professional with extensive experience in clinical management and crisis intervention, notably at Metrocare Services. Excelled in case management, assessment, and implementing quality assurance programs, enhancing patient safety and satisfaction. Demonstrated leadership and determination in high-stress environments, proficient in Microsoft Products. Achieved significant improvements in clinic services and patient care.
Overview
19
19
years of professional experience
Work History
Adult Clinical Manager
Metrocare Services
05.2022 - Current
- Participated in meetings with other healthcare professionals to discuss best practices.
- Oversaw clinical operations and procedures while remaining current with federal and state regulations to ensure organizational processes fully complied with new healthcare law requirements.
- Created and implemented quality assurance programs to ensure patient safety and satisfaction.
- Managed patient care, clinic services, and handled financial management, quality assurance, safety and risk management, and facility maintenance.
Crisis Intervention Specialist
Transicare
03.2022 - 05.2022
- Conducted assessments of clients' mental health status, personal history, family dynamics, and living environment.
- Provided education about different types of mental illnesses and treatment options available.
- Responded quickly and effectively when emergency situations arose; managed high-stress environments with professionalism.
Child Welfare Case Manager
Wellpoint Care Network
06.2017 - 03.2022
- Monitored client progress through regular communication with caregivers and providers.
- Investigated reports of abuse or neglect involving children.
- Organized meetings between caseworkers and clients to review case information and provide updates on services received.
- Conducted follow-up visits with families after reunification or adoption processes were completed.
Clinical Therapist
Aurora Dewey Psychiatric
09.2018 - 12.2019
- Assess, support, and monitor the safety and well-being of children to assess for safety concerns
- Facilitated group discussion, engage in psychoanalysis, and demonstrate awareness of DSM-5
- Develop, implement, and evaluate programming to achieve objectives and outcome measurements
Pre-Travel Op Specialist
Mark Travel Corporation, LLC
Glendale, Wisconsin
08.2005 - 10.2007
- Responded promptly to customer inquiries via phone, email or in-person contact.
- Maintained updated knowledge of airline regulatory requirements and industry standards for client support.
- Maintained accurate records of bookings made by customers using computer software systems.
- Stayed informed of emerging travel trends and technologies to enhance service delivery.
Education
DSW - Social Work
Capella University
Minneapolis, Minnesota05.2027
MSW - Social Work
University of Wisconsin
Milwaukee, Wisconsin05.2020
BSW - Social Work
University of Wisconsin
Milwaukee, Wisconsin05.2017
Skills
- Case Management Process
- Assessment
- Planning
- Implementation
- Leadership
- Outcome evaluation
- Risk Evaluation
- Team environment dynamics
- Troubleshooting
- Patience
- Determination
- Persistence
- Proficient in Microsoft Products
References
Available upon request.
Leadership Experience
- Wellpoint LGBTQ Workgroup Chairperson/Member, 01/18, 03/22
- Wellpoint DEI Chair Member, 01/21
- President, Mortar Board National Senior Honor Society, 04/16, 05/17
- President, Phi Theta Kappa, Sigma Theta Chapter, 04/14
- Editor-in-Chief, MATC Times Newspaper, 08/12, 11/14
Affiliations
- University of Wisconsin -Milwaukee, Senator-at Large 2019 -2020
- University of Wisconsin - Milwaukee, Senator 2018
- Wellpoint LGBTQ Workgroup Chairperson/Member – January 2018 – March 2022
- Wellpoint DEI Chair Member - January 2021
- President - Mortar Board National Senior Honor Society, April 2016 – May 2017
- President - Phi Theta Kappa, Sigma Theta Chapter, April 2014
- Editor-in-Chief - MATC Times Newspaper, August 2012-November 2014
Timeline
Adult Clinical Manager
Metrocare Services
05.2022 - Current
Crisis Intervention Specialist
Transicare
03.2022 - 05.2022
Clinical Therapist
Aurora Dewey Psychiatric
09.2018 - 12.2019
Child Welfare Case Manager
Wellpoint Care Network
06.2017 - 03.2022
Pre-Travel Op Specialist
Mark Travel Corporation, LLC
08.2005 - 10.2007
DSW - Social Work
Capella University
MSW - Social Work
University of Wisconsin
BSW - Social Work
University of Wisconsin
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