Jima Abdu
Louisville,KY
Summary
I am skilled Customer Returns Associate with experience at Amazon FD9 and CEVA Logistics Inc. I know how to check and process returned items carefully. I speak Saho, Tigrinya, and Amharic. I am good in thinking fast and talking clear to people. I can work well under pressure and always make sure work is done good.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Returns Associate
Amazon fd9
Shepherdsville, KY
06.2023 - Current
- I check the returned item to see if it matches the item in the Amazon computer system; if it doesn't, I send it to its rightful place.
- Inspect Returned Items: I review and inspect returned products to determine their condition. Items may be returned for damage, defects, or dissatisfaction.
- If the returned item is salvaged, I put it in the refurbished area.
Customer Returns Associate
CEVA Logistics Inc.
Jeffersonville, IN
09.2021 - 07.2022
- Inspect returned products: Assess returned items for quality and condition to determine if they can be resold, refurbished, or disposed of.
- Verify Product Information: Ensure returned items match the details in CEVA's system, including tracking and order numbers.
- Assess the Condition of Returns: Ensure returned items meet the company’s quality standards before being restocked, refurbished, or processed further.
Education
Skills
- Critical thinker
- Fluent in the Saho and Tigrinya languages, afar language, as well as Amharic language
- Time management
- Excellent communication skills
- Multitasking Capability
- Calm and professional under pressure
- Work prioritization
Languages
Amharic
Full Professional
saho
Full Professional
tigrinya
Full Professional
Certification
1. Healthcare Essentials Training Institute
- Certificate of Completion
- Date: July 26,2024
2. The Families Make the Difference 10 week Early childhood Parenting Program
- Certificate of Participation
- Date: June 6,2015
3. Rsc Resettlement Support Center Africa program
- Certificate of Completion
- Date: September 14,2015
4. Participatory video Workshop
- Certificate of Participation
- Date: July 10,2015
training
I finished a six-day training at UofL Health Mary and Elizabeth Hospital, where I learned many important tasks. I took blood samples from patients for testing. I also learned how to use medical tools, keep patients safe, and write down information correctly. This training helped me improve my skills in patient care and lab work.
Timeline
Customer Returns Associate
Amazon fd9
06.2023 - Current
Customer Returns Associate
CEVA Logistics Inc.
09.2021 - 07.2022
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