Jim Burke
Scottsdale,AZ
Summary
Results-oriented sales worker engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals. Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Overview
24
24
years of professional experience
Work History
Account Manager
GTI Laboratories
06.2023 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Developed customized account plans for clients to help them achieve their business goals.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
President
Quest Medical Claims
04.2000 - 04.2022
- Enhanced company performance by implementing strategic plans and overseeing daily operations.
- Developed strong partnerships with cross-functional teams for improved collaboration and efficiency.
- Streamlined organizational processes by evaluating current systems and implementing improvements.
- Increased customer satisfaction through continuous improvement initiatives and excellent customer service.
Education
Bachelor of Science - Advertising
Northern Arizona University
Flagstaff, AZ05.1993
Skills
- Sales Development
- Sales Analysis
- Client Relationship Management
- Brand Management
- Contract Negotiation
- Project Management
- Account Development
- Converting Leads
- Customer Service
- Advertising
Family, Music and horses
Married to my wife Jackie for twenty-one years, Father of three boys, 19 yo Britton, 15 yo twin boys Preston and Parker.
A passionate interest in learning guitar and piano as well as finding new music to love.
A life long interest and hobby of horses and horsemanship.
Timeline
Account Manager
GTI Laboratories
06.2023 - Current
President
Quest Medical Claims
04.2000 - 04.2022
Bachelor of Science - Advertising
Northern Arizona University
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