Jimmel Arneson
Thiensville,WI
Summary
Enthusiastic customer service and sales professional eager to contribute to team success through hard work, attention to detail, and excellent communication skills. Having a numbers driven background coupled with my problem-solving abilities, I am committed to making the right decisive decisions to further company goals.
Overview
5
5
years of professional experience
Work History
Real Estate Professional
Keller Williams
Sheboygan, United States
02.2021 - 04.2022
- Liaised between buyers and sellers to provide positive experiences for both parties
- Resolved client concerns related to home purchases to maintain high satisfaction ratings
- Worked closely with clients to facilitate appropriate loans, inspections and credit reports
- Generated leads for sales through cold calls and referrals
- Effectively responded to customer questions via telephone and written correspondence regarding real estate contracts and the broad process of purchasing and selling residential real estate
Registered Representative
Edward Jones
Milwaukee, WI
05.2020 - 11.2020
- Provided high level of service and assistance to clients to obtain new opportunities and repeat business
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions
- Kept abreast of all changes in stock market and investments to better manage client finances
- Provided strategic administrative support resolving issues for clients on variety of financial products
Senior Customer Service Specialist
Schneider National Inc.
Green Bay, WI
06.2017 - 05.2020
- Entered customer data into multiple software systems and escalate service concerns when appropriate
- Resolved customer service issues using company processes and policies and provided updates to customers
- Execute processes and objects using core workflow principles that are efficient, well-structured, maintainable, and easy to understand
- Collaborate with colleagues providing advice and guidance on standard guidelines
- Responded proactively and positively to rapid change.
- Investigated and resolved customer inquiries and complaints quickly
- Met customer call guidelines for service levels, handle time, and productivity
- Effective liaison between customers and internal departments
- Facilitated inter-departmental communication to effectively provide customer support
Education
BBA - Finance
University of Wisconsin Green Bay
Green Bay Wisconsin05.2020
Skills
- Customer Data Confidentiality
- Inbound and Outbound Calling
- Calm and Professional Under Pressure
- Articulate Communication
- Efficient and Detail-Oriented
- Data Entry and Data Base Maintenance
Accomplishments
Proud and young father since the age of 18 prior to graduating high school
Timeline
Real Estate Professional
Keller Williams
02.2021 - 04.2022
Registered Representative
Edward Jones
05.2020 - 11.2020
Senior Customer Service Specialist
Schneider National Inc.
06.2017 - 05.2020
BBA - Finance
University of Wisconsin Green Bay
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