Jimmy Bullard
Atlanta,GA
Summary
I'm a highly skilled support professional known for my positive and friendly demeanor. With a knack for organization and dependability, I excel at managing priorities while maintaining a positive attitude. Juggling multiple tasks is where I shine, and I thrive on the energy of diverse challenges. I'm always eager to take on extra responsibilities to help the team achieve our goals.
Overview
6
6
years of professional experience
Work History
IT Operations Support Specialist
Firstkey Homes
10.2020 - Current
- Maintained servers and systems to keep networks fully operational during peak periods.
- Resolved 50-100 Jira Tickets Daily
- Leverage the Jira ticketing system proficiently to monitor and manage technical requests, including Access requests, System Issues, User login error information.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Created user accounts and assigned permissions.
- Manage scheduling to ensure maximum productivity with the Field Operations team for a team of 10.
- Develop training programs that offer the latest knowledge and skills
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
Invoice Processing and Payment Specialist
Change Healthcare
09.2020 - 03.2021
- Create, send and collect on bi-weekly invoices for balance billing and SCA, private pay clients
- Performed various administrative tasks related to payments, including generating reports, updating records, and maintaining accurate documentation.
- Professionally answer and respond to calls, and emails from patients, payers, and other team members.
- Follow up, collect, charge and post large client balances
- Reconcile monthly statements or client pend spreadsheets for payment
- Identify and researched, and resolved billing variances to maintain system accuracy and currency.
PC Desktop Support Specialist
Dell Inc
08.2018 - 06.2020
- Troubleshoot hardware, software, and connectivity issues
- Provided on-site and remote technical support to users.
- Researched and identified solutions to technical problems.
- Communicate with customers through email, telephone, and face-to-face
- Provide timely, accurate, and professional service.
- Delivered training sessions to end-users on various software applications, empowering them to utilize technology effectively in their daily tasks.
Education
Bachelor of Arts - Accounting And Computer Science
Clark Atlanta University
Atlanta, GASkills
Soft Skills:
- Excellent problem-solving abilities
- Strong communication skills (verbal and written)
- Ability to work independently and as part of a team
- Attention to detail and accuracy
- Time management and prioritization skills
- Customer service orientation
- Technical Troubleshooting
Technical Skills:
- Proficiency in operating systems (Word, Excel, Powerpoint, Outlook, Access and Jira)
- Networking protocols and technologies
- Software installation, configuration, and troubleshooting
- Database management and administration (SQL, MySQL, Oracle)
- Cloud computing platforms (Azure, Google Cloud)
Skills Education Certifications
Bachelor of Science in Information Technology, Clark Atlanta University, Proficient in All basic Microsoft applications ( PowerBI, Excel, Word, Visio, Etc.), Competence in database management (SQL, MySQL, or MongoDB)., Knowledge of cloud computing platforms (AWS, Azure, or Google Cloud, CompTIA A+ Certification (Current)
Timeline
IT Operations Support Specialist
Firstkey Homes
10.2020 - Current
Invoice Processing and Payment Specialist
Change Healthcare
09.2020 - 03.2021
PC Desktop Support Specialist
Dell Inc
08.2018 - 06.2020
Bachelor of Arts - Accounting And Computer Science
Clark Atlanta University