JIMMY GARZA
San Juan,United States
Summary
Detail-oriented professional committed to accuracy and exceptional customer service. Eager to contribute skills and expertise to drive success within a dynamic team environment. A proactive approach and dedication to excellence ensure a positive impact on organizational goals. Excited about the opportunity to join the team and support its mission.
Overview
18
18
years of professional experience
Work History
Customer Service Representative
Inktel
Miami, FL
09.2023 - 03.2026
- Achieved increased upsells through effective product demonstrations. Streamlined catering order processes by assisting guests with adjustments and payment link distribution.
- Achieved high customer satisfaction by managing a large volume of inbound and outbound calls. Delivered outstanding customer service to fulfill guest requirements efficiently.
- Streamlined order processing through effective communication and collaboration with multiple departments to address customer requests promptly.
- Facilitated conflict resolution in high-pressure environments, maintaining professionalism and fostering positive outcomes.
Customer Service Representative
CPS Energy
San Antonio, TX
04.2021 - 06.2023
- Designed flexible installment plans and extensions to reduce overdue accounts and improve customer satisfaction.
- Coordinated efforts with sales teams to ensure billing alignment with customer needs while analyzing data to improve forecasting accuracy.
- Achieved significant energy savings for clients through effective delivery of solar services. Increased service uptake by promoting innovative solutions like smart thermostats. Enhanced customer satisfaction by providing tailored energy consumption strategies.
- Cultivated strong relationships with customers through proactive account management, resulting in positive feedback survey outcomes.
Customer Service Representative
TTEC
Edinburg, TX
07.2020 - 01.2021
- Analyzed customer inquiries regarding health care insurance options and coordinated timely prescription refills.
- Conducted regular reviews to maintain compliance with all relevant regulatory standards and protocols.
- Refined prescription processing procedures to accelerate service delivery and improve customer satisfaction.
- Managed pharmacy software systems to ensure reliable and accurate dispensing of prescriptions.
- Earned accolades for consistently delivering high-quality results and demonstrating commitment to excellence.
Security Officer
Rio Grande Regional Hospital
McAllen, TX
12.2017 - 02.2020
- Monitored and enforced pass regulations to maintain secure patient visitation standards.
- Conducted thorough patrols and enforced safety standards, resulting in a safer environment and improved client satisfaction.
- Analyzed surveillance data to identify and mitigate risks before they escalated into critical issues.
- Analyzed data and prepared detailed reports to guide effective security planning initiatives.
Security Officer
Sharyland High School
Mission, TX
06.2016 - 11.2017
- Implemented safety protocols to ensure secure environment for visitors, students, and staff.
- Monitored designated areas through regular patrols to mitigate risks and ensure a secure environment.
- Engaged with law enforcement to streamline processes and increase incident resolution effectiveness.
- Implemented training programs for new employees focused on security procedures, resulting in increased team productivity.
Overnight Stocker
Walmart
Pharr, TX
01.2008 - 05.2016
- Coordinated unloading of trailers, ensuring timely placement of merchandise pallets on the sales floor for enhanced inventory management.
- Executed efficient stocking of shelves to improve product accessibility and increase customer engagement.
- Conducted regular audits and reconciliations of inventory to uphold accuracy and address stock discrepancies effectively.
- Engaged with team members to strategize and implement processes for achieving on-time restocking targets.
- Managed customer interactions with a focus on providing tailored solutions and support.
Education
High School Diploma -
PSJA High School
San Juan, TX, US01-2008
Skills
- Customer Service
- Microsoft word
- Payment processing
- Administrative support
- Customer relationship management (CRM)
- Data entry
- Computer proficiency
- Microsoft Excel
- Problem Solving
- Emotional Intelligence
- Active Listening
- Team Leadership
Timeline
Customer Service Representative
Inktel
09.2023 - 03.2026
Customer Service Representative
CPS Energy
04.2021 - 06.2023
Customer Service Representative
TTEC
07.2020 - 01.2021
Security Officer
Rio Grande Regional Hospital
12.2017 - 02.2020
Security Officer
Sharyland High School
06.2016 - 11.2017
Overnight Stocker
Walmart
01.2008 - 05.2016
High School Diploma -
PSJA High School