Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jimmy Gibson

ARTEMUS,KY

Summary

Has many years of relevant experience in call centers providing customer service as well as in person customer service experience from time spent working with restaurants. also many years of experience handling private and classified information from both my call center work and time as a dietary aide.

Overview

11
11
years of professional experience

Work History

Shift Manager

Dairy Queen
08.2023 - Current
  • counted the funds at the end of the work day
  • talked to customers to take orders
  • handled customer complaints if the complaint occurred while I was acting manager
  • assisted in cleaning and preparing food


CSR

General Dynamics
10.2017 - 08.2023
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Dietary Aide

Barbourville Nursing Home
10.2014 - 10.2016
  • Served meals to residents in accordance with established schedules and dietary procedures.
  • Kept all kitchen areas clean, tidy and free of hazards.
  • Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
  • Followed all food safety regulations while preparing meals for patients.
  • Cleared tables and removed dishes, trays, and utensils from dining room to dishwashing area.
  • Arranged tray and or table settings with proper tableware, condiments, and tray card.

Crew Member

Papa Johns
10.2012 - 10.2013
  • Worked front counter, drive-thru and other areas.
  • Worked well with teammates and accepted coaching from management team.
  • Took orders, prepared meals, and collected payments.
  • Collaborated with team members to complete orders.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Cleaned and maintained all areas of restaurant to promote clean image.

Education

High School Diploma -

Knox Central High School
Barbourville, KY
08.2012

Skills

  • Customer service
  • time management
  • computer systems
  • cleaning
  • handling complaints
  • ticket processesing

Timeline

Shift Manager

Dairy Queen
08.2023 - Current

CSR

General Dynamics
10.2017 - 08.2023

Dietary Aide

Barbourville Nursing Home
10.2014 - 10.2016

Crew Member

Papa Johns
10.2012 - 10.2013

High School Diploma -

Knox Central High School

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Jimmy Gibson