Jimmy Goad - Owner / Operator
Peoria,AZ
Summary
Graduated from West Texas A&M where I studied exercise science. Became actively involved in automotive when professional football was not my reality. Started with Fletchers Tire & Auto where after nearly 2 years with them they sold to Bridgestone America. Currently I am a Forward-thinking Regional Manager at Greulichs Automotive with a deep understanding of market conditions and regional preferences. Decisive and hardworking leader skilled in making proactive, insightful updates to policies and procedures. Prepared to leverage 8 years of progressive Automotive experience to positively impact business operations.
Overview
10
10
years of professional experience
Work History
Regional Manager
Greulich's Automotive
10.2017 - Current
- Supervised staff to optimize brand expansion initiatives and productivity.
- Established and maintained operational standards for 6 locations.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
- Managed P&L to decrease discrepancies and retain timely and under-budget project completion.
- Forecasted sales and established processes to achieve sales objectives and related metrics.
- Evaluated costs against expected market price points and set structures to achieve profit targets.
- Identified above-average stores for acquisition of under-performing stores, and implemented change management and network restructuring strategies.
- Masterminded updates to workflows and revitalized teams to meet changing business needs and boost team member performance.
- Leveraged profit opportunities by recruiting top talent and managing brand image to exceed plan performance.
Service Manager
Bridgestone Retail Operations LLC.
04.2016 - 09.2017
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Analyzed service reports to identify areas of improvement.
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Service Advisor
Fletchers Tire & Auto
03.2014 - 04.2016
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
- Examined service history and provided initial inspection of vehicle to identify issues.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Interpreted diagnostic results to provide accurate repair recommendations.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Developed estimates by costing materials, supplies, and labor.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Suggested add-on services that would be helpful to customers and improve bottom line.
Education
Associate of Arts - Exercise Science
West Texas A&M University
Canyon, TX05.2012
Skills
- Goals and Performance
- Staff Management
- Multi-Million Dollar P&L Management
- Sales Expertise
- Customer and Vendor Relations
- Sales and Marketing Strategy
- Professional Integrity
- Strategic Planning
- Operational Oversight
- Results Delivery
- Employee Coaching and Mentoring
- Negotiation and Conflict Resolution
- Technical Proficiency
- Accurate Recordkeeping
- Territory Management
Timeline
Regional Manager
Greulich's Automotive
10.2017 - Current
Service Manager
Bridgestone Retail Operations LLC.
04.2016 - 09.2017
Service Advisor
Fletchers Tire & Auto
03.2014 - 04.2016
Associate of Arts - Exercise Science
West Texas A&M University
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