Jimmy Gutierrez

Tempe ,AZ

Summary

Proven leader with a track record of enhancing customer experience and streamlining operations at Undefeated. Excelled in team collaboration and problem-solving, boosting performance through exceptional customer service and effective cash handling. Skilled in relationship building and maintaining high-quality standards, demonstrating a flexible approach to meet dynamic business needs.

Overview

years of professional experience

Work History

Assistant Manager

Undefeated

09.2015 - 08.2022

Supervised day-to-day operations to meet performance, quality and service expectations.
Maintained a clean, safe, and organized store environment to enhance the customer experience.
Developed strong working relationships with staff, fostering a positive work environment.
Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

Sales Associate

High Point Shoes

02.2014 - 09.2015

Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Built relationships with customers to encourage repeat business.
Managed returns, exchanges and refunds in accordance with store policy.

Loss Prevention Officer

Frys Electronics

09.2011 - 10.2013

Completed incident reports and activity logs for accurate, current records.
Patrolled store premises to detect and prevent shoplifting and security breaches.
Monitored employee compliance with company policies, promptly addressing any violations or concerns as needed.
Conducted daily store walk-throughs to identify potential security risks.

Education

Diploma -

Tempe High School , Tempe, AZ

2011

Skills

Customer Service
Teamwork and Collaboration
Time Management
Problem-solving skills
Multi-tasking strength
Listening Skills

Excellent people skills
Exceptional customer service
Relationship Building
Cash Handling
Flexible Schedule
Client Service

Timeline

Assistant Manager - Undefeated

09.2015 - 08.2022

Sales Associate - High Point Shoes

02.2014 - 09.2015

Loss Prevention Officer - Frys Electronics