Jimmy Johnston
Lufkin,TX
Summary
Dynamic professional with a proven track record , excelling in customer service and critical thinking. Leveraged active listening and complaint handling to enhance customer loyalty and resolve complex issues, boosting satisfaction and team morale. Skilled in data entry and relationship building, consistently achieving positive outcomes in high-stress environments.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Etech Global Services Inc
10.2022 - 11.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Coordinated with logistics department to expedite shipping for urgent customer orders.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
Owner
Jimmy's Handyman & Lawncare
01.2018 - 09.2022
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Consulted with customers to assess needs and propose optimal solutions.
Crew Foreman
Precision Drilling Services LLC
06.2014 - 12.2017
- Generated detailed progress reports for management review, enabling informed decision-making regarding resources allocation and project adjustments.
- Settled crew member disputes by addressing problems quickly and providing successful mediation.
- Improved client satisfaction rates with consistent high-quality workmanship and attention to detail.
- Demonstrated adaptability in responding to unexpected challenges or changes in project scope without compromising quality or timeline targets.
- Led team of four people focused on managing and improving pipeline installation.
- Ensured on-time project delivery by maintaining a proactive approach to problem-solving and resource allocation.
- Optimized resource utilization, effectively managing labor, equipment, and materials for maximum efficiency.
Education
GED -
Whitehouse High School
Whitehouse, TX01-2020
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Relationship building
- Call center experience
- Computer proficiency
- Conflict resolution
- Complaint handling
- Payment processing
Timeline
Customer Service Representative
Etech Global Services Inc
10.2022 - 11.2024
Owner
Jimmy's Handyman & Lawncare
01.2018 - 09.2022
Crew Foreman
Precision Drilling Services LLC
06.2014 - 12.2017
GED -
Whitehouse High School
Similar Profiles
KALPANA ZALAKALPANA ZALA
Data Quality Analyst at Etech Global ServicesData Quality Analyst at Etech Global Services
Himanshu KalalHimanshu Kalal
Customer Service Specialist at Etech Global Services IncCustomer Service Specialist at Etech Global Services Inc
Murtaza FanuswalaMurtaza Fanuswala
Assistant Director of Operations, Partner Strategy at Etech Global ServicesAssistant Director of Operations, Partner Strategy at Etech Global Services