Jimmy L. Garrett
Marina del Rey,CA
Summary
With over 24 years of experience in property management and residential real estate, I have developed expertise in lease-ups, start-ups, and working with diverse communities. My proven leadership abilities allow me to thrive in team-oriented environments. Known for an outgoing personality, enthusiasm, and empathic listening skills, communication is a strength in both written and verbal interactions. With a strong background in professional speaking, I effectively convey information to various audiences. Highly efficient at multi-tasking, I possess organizational skills and attention to detail. Proficient in contract preparation and strong audit abilities, I maintain my Real Estate and Mortgage knowledge. Well-versed in software programs such as Resman, Yardi, One-Site, Level One, Yieldstar, Lexus Nexus, Resident Works, and Microsoft Office.
Overview
24
24
years of professional experience
Work History
Manager
Shores, LLC
Marina del Rey, CA
04.2013 - Current
- Responsible for management and all accounting functions on 544 units, Leasing and Sales team, marketing and work closely with ownership on development to maintain the community
- Hired to start up the management company for ownership (who chose to manage the building in house), implemented website production, management process, Human Resources (policies and manuals included), leasing and sales promotion, social media and all marketing efforts
- There is no corporate office
- Supervise and train a management team of six, plus a maintenance team of five, which effectively leased up 544 units to a 95% plus occupancy with-in 14 months since our inception in 2013
- Responsible for resident retention, with a retention rate of over 90% for a consistent 11 years, along with a 6-7% average of rent increases, and average rents of $4,800.
- Handle and effectively resolve resident issues, concerns and requests with consistent follow up and communication
- Preparation of yearly budgets, and monthly reporting to Owners
- Manage rental pricing daily to ensure we remain within the market
- Work closely with the County to ensure proper management with our affordable component, yearly certifications requiring all new lease documents, which comprise of all new employment documentation, County forms, audits and inspections
Loan Officer
Morty
Brooklyn, NY
11.2022 - 07.2024
- Assisted clients in selecting appropriate loan products for their needs, resulting in higher customer satisfaction.
- Maintained strict confidentiality of bank records and client information.
- Delivered exceptional customer service by promptly addressing client concerns and resolving issues as they arose during the lending process.
- Submitted loan applications to underwriter for verification and recommendations.
- Examined customer loan applications for loan approvals and denials.
- Developed strong relationships with customers through high levels of customer service.
- Educated potential clients on various loan options, guiding them towards informed decisions that fit their financial goals.
- Originated, reviewed, processed, closed, and administered customer loan proposals.
- Meticulously reviewed applicant documentation, ensuring accuracy and completeness prior to submission for underwriting approval.
- Assisted customers in understanding loan terms and conditions to make informed decisions.
- Ensured compliance with all federal and state regulations throughout the loan origination process.
- Collaborated with underwriters to expedite loan approvals and close deals in a timely manner.
- Advised clients on mortgage, education and personal loans.
- Conducted thorough credit analysis to minimize risk exposure for the financial institution.
- Improved loan processing efficiency by streamlining application procedures and documentation requirements.
- Cultivated lasting relationships with satisfied clients that led to repeat business as well as referrals from friends or family members.
Team Loan Originator
PrimeLending
02.2021 - 11.2022
- Company Overview: The Luna Team
- Responsible for marketing efforts to promote PrimeLending’s financial products to obtain new clients
- Establish and maintaining relations with realtors and builders to maximize a client database
- Responsible in reviewing products and services, pre-qualifying, while taking loan applications (collecting and analyzing all necessary supporting documents) from clients and assisting them through the loan process
- Oversees and monitors the loan process to ensure conformity with terms and communicates to all parties involved
- The Luna Team
Assistant Manager
Legacy Partners
Los Angeles, CA
03.2012 - 04.2013
- Company Overview: Pacific Place
- Responsible for all accounting functions on 430 units
- Supervise and train three leasing team members
- Reduced RUBS delinquency to less than 1% in 60 days
- Also maintain less than 1% for current resident delinquency
- Handle and effectively resolve resident issues and requests with consistent follow up and communication
- Performed all managerial duties as 'Acting Manager' for 2.5 months, while position was being filled, including, all financial and owner’s reports
- This position wasn’t offered to me as Legacy was aware that I was preparing to leave to a new lease up, where I currently manage
- Assist with managing daily pricing with new implementation of Yieldstar
- Pacific Place
Lease-Up & Operations Specialist Manager
Behringer Harvard Residential
Dallas, TX
10.2010 - 01.2012
- Company Overview: Corporate Office
- Responsible for transitioning and hiring new on-site teams during acquisitions, management takeovers and lease up communities on a national basis
- Assist Regional Manager’s to set lease up goals and ensure velocity goals were met
- Act in capacity as 'Trouble Shooter' at lease up communities performing below expectations during economic downturn
- Implemented basic and advanced training for on-site teams, both one-on-one and in group sessions
- Assisted in setting up new offices, including office organization, phone and computer systems
- Involved in hiring and training lease up teams across the U.S., along with weekly or bi-weekly visits to monitor progress
- Began with BHRes prior to bringing the first community onto the BHRes platform out of the 33 class A+ high end assets that are currently being managed today
- Assisted with the start up and implementation of most operations, policy and procedures, training database and office set ups
- Branding the new management company as a Boutique Platinum 'style' management
- Corporate Office
Office Manager
Bobby Garrett’s Frame & Alignment
Dallas, TX
03.2010 - 10.2010
- Collaborated with family on the formation of the business and corporation
- Set up and structured office to function as needed
- Responsible for all account payables and receivables, including all month end accounting and reporting
- Maintain all client relations, while creating marketing material and marketing the new business
- Exceptional concierge service for all existing and new clients
Property Business Manager
Lincoln Property Company
01.2007 - 03.2010
Assistant Business Manager
Lincoln Property Company
01.2004 - 01.2007
Leasing Manager
Lincoln Property Company
01.2003 - 01.2004
Leasing Professional
Lincoln Property Company
01.2001 - 01.2003
Education
Real Estate License -
Real Estate Express
California01.2020
High School -
Grapevine High School
01.2000
Real Estate License -
Leonard Hawes Real Estate School
01.2000
Skills
- Resman (Property Management Software)
- Yardi (Property Management Software)
- One-Site
- Level One
- Yieldstar
- Lexus Nexus
- Resident Works
- Microsoft Office
- Team leadership
- Customer service
- Time management
- Decision-making
- Verbal and written communication
- Complex Problem-solving
- Staff training and development
- Staff management
- Task delegation
- Documentation and reporting
- Relationship building
- Strategic planning
- Operations management
- Cross-functional teamwork
- Customer relationship management (CRM)
- Policy implementation
- Conflict resolution
- Marketing
- Product management
- Budget control
- Business development
- Lead generation
- Safety procedures
- Employee onboarding
- Policy and procedure development
- Inventory management
- Risk management
Languages
English
Elementary
Timeline
Loan Officer
Morty
11.2022 - 07.2024
Team Loan Originator
PrimeLending
02.2021 - 11.2022
Manager
Shores, LLC
04.2013 - Current
Assistant Manager
Legacy Partners
03.2012 - 04.2013
Lease-Up & Operations Specialist Manager
Behringer Harvard Residential
10.2010 - 01.2012
Office Manager
Bobby Garrett’s Frame & Alignment
03.2010 - 10.2010
Property Business Manager
Lincoln Property Company
01.2007 - 03.2010
Assistant Business Manager
Lincoln Property Company
01.2004 - 01.2007
Leasing Manager
Lincoln Property Company
01.2003 - 01.2004
Leasing Professional
Lincoln Property Company
01.2001 - 01.2003
High School -
Grapevine High School
Real Estate License -
Leonard Hawes Real Estate School
Real Estate License -
Real Estate Express