Natasha Devillars
Norfolk,VA
Summary
Detailed Property Manager offers administrative and financial analysis expertise paired with excellent communication and time management skills. In-depth knowledge of conflict resolution and mediation techniques. Focused on successfully handling daily operations of rental properties.
Overview
11
11
years of professional experience
2
2
years of post-secondary education
Work History
Assisted Property Manager
BGSF Staffing
Newport, Virginia
12.2025 - Current
- Conducted regular property inspections to maintain quality standards.
- Utilized property management software for tracking leases and tenant information.
- Handled resident complaints and expedited maintenance requests.
- Resolved tenant complaints quickly and effectively while ensuring customer satisfaction.
- Coordinated tenant communications and resolved maintenance requests promptly.
- Supervised leasing activities and ensured compliance with regulations.
- Conducted property inspections to maintain quality standards.
- Oversaw financial management, including budgeting and expense tracking.
- Recommended clarifications and changes in program policies to director of property management.
- Oversaw and monitored preventative maintenance and energy management inspections and programs.
- Developed marketing plans to promote vacant units through various channels such as online listings or print media ads
Property Manager Office Administrator
Meredith Management
Norfolk, VA
10.2024 - 11.2025
- Maintained accurate records of all tenant interactions including complaints, requests, lease renewals.
- Assisted tenants with applications for government-funded housing programs.
- Negotiated rental agreements between tenants and landlords or property owners.
- Ensured compliance with relevant laws, regulations and company policies concerning housing operations.
- Oversaw daily operations, maintenance, and administration of various properties.
- Maintained residential tenancy agreements for renewal or termination following program guidelines
- Ensure understanding of company and community policies.
- Ensured compliance with company policy in maintaining resident files accurately.
- Enter into the computer data relative to residents and potential residents in accordance with company policy.
- Assist in developing and maintaining a resident retention/renewal program in order to achieve optimum increases and conversion ratios.
- Inspect apartments prior to move-in to ensure market ready status.
Property Housing Manager
Hallmark
Hinesville, GA
09.2018 - 09.2024
- Ensured compliance with company policy in maintaining resident files accurately.
- Enter into the computer data relative to residents and potential residents in accordance with company policy.
- Assist in developing and maintaining a resident retention/renewal program in order to achieve optimum increases and conversion ratios.
- Assisted tenants with applications for government-funded housing programs.
Assistant Store Manager
Churches Chicken
Tampa, Florida
07.2016 - 08.2018
- Managed and Supervised a team of 10-15 employees in fast-paced environment
- Trained staff on food safety and customer service standards.
- Managed inventory and ensured proper stock levels for food items.
- Trained new employees on food preparation, cash handling, and customer service techniques.
PCA
Hand N Heart
Virginia Beach, VA
06.2015 - 06.2016
- Notified appropriate individuals of changes in patient condition and utilized established chain of command to ensure confidentiality and HIPAA compliance.
- Recorded patients' medical history, vital statistics and test results in medical records.
- Assessed patients in active withdrawal and provided interventions to manage physical and psychological withdrawal symptoms.
- Acted as patient advocate and implemented total patient care through a team nursing process covering 8-10 high acuity patients per shift.
Education
Associate of Science - Health Care Admin
UMA
Tampa, Fl, Hillsborough 06.2016 - 05.2018
Skills
- Yardi
- Hud
- Tax Credit
- Entrata
- ResMan
- Fair Housing
- Financial management
- Lease negotiation
- Tenant relations
- Market analysis
- Regulatory compliance
- Effective communication
- Conflict resolution
- Attention to detail
- Time management
- Training and mentoring
- Preparing property agreements
- Database management
- MRI accounting software
- Apartment maintenance
- Property inspections
- Fair housing mandates
- Software utilization
- Compliance monitoring
- Payment collection
- Property tours and inspections
- Accounting operations
- Eviction procedures
- Commercial property
- Entrepreneurial
- Property management expertise
- Lease administration
- Multi-family property management
- Vendor management
- Leasing and sales
- Marketing and advertising
- Tenant and eviction laws
- Fair housing compliance
- Local and state laws
Timeline
Assisted Property Manager
BGSF Staffing
12.2025 - Current
Property Manager Office Administrator
Meredith Management
10.2024 - 11.2025
Property Housing Manager
Hallmark
09.2018 - 09.2024
Assistant Store Manager
Churches Chicken
07.2016 - 08.2018
Associate of Science - Health Care Admin
UMA
06.2016 - 05.2018
PCA
Hand N Heart
06.2015 - 06.2016