Jimmy Whittington
Brandon,MS
Summary
Resourceful Field Service Representative with background managing and resolving complex customer issues. Skilled in maintaining strong customer relationships, troubleshooting equipment, and coordinating service schedules. Demonstrated ability to enhance operational efficiency while ensuring compliance with industry standards and regulations. Known for contributing to team success through hard work, attention to detail, and problem-solving skills.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Field Service Representative
Redbox
Flowood, MS
11.2012 - 07.2024
- Ensured compliance with company policies, procedures, and safety standards.
- Assisted in the development of new processes and procedures related to field service operations.
- Provided on-site training for new employees as required.
- Submitted reports to professionals following field visits.
- Installed new components or replaced defective parts to restore functionality.
- Developed strong relationships with clients by providing excellent customer service.
- Routinely inspected equipment for preventive and emergency maintenance needs.
- Ran tests on newly repaired machinery and equipment to confirm proper functionality.
Sales Representative
Cartridge
Ridgeland, MS
04.2009 - 10.2012
- Generated new sales leads through cold calling and networking activities.
- Identified opportunities for cross-selling additional products and services.
- Managed inventory levels by ordering sufficient stock for each account.
- Performed regular follow-ups with prospects to close deals in a timely manner.
- Researched competitors' products, prices, and sales techniques.
- Developed key customer relationships to increase sales.
Education
Associate of Arts - Heating, Air Conditioning, And Refrigeration Installation And Repair
Holmes Community College
Goodman, MS05-1989
Skills
- Work Order Preparation
- Field Operations
- Preventive Maintenance
- System Installation
- Product Recommendations
- Workflow Optimization
- Customer Relations
- Equipment Troubleshooting
- Decision-Making
- Teamwork and Collaboration
- Time management abilities
- Reliability
Affiliations
- I am involved in my church and been a member for over 10 years.
- Volunteer with Boy Scouts of America with my family.
- Volunteer with our sons swim team, Sunkist.
Certification
- Class A drivers license.
References
References available upon request.
Timeline
Field Service Representative
Redbox
11.2012 - 07.2024
Sales Representative
Cartridge
04.2009 - 10.2012
Associate of Arts - Heating, Air Conditioning, And Refrigeration Installation And Repair
Holmes Community College