Charles Watts, Jr.
Douglasville,Georgia
Summary
With a proven track record at Dekalb County Government, I excel in workflow optimization and customer service, enhancing operational efficiency and client satisfaction. Skilled in diagnostic techniques and preventive maintenance, my adept problem-solving and interpersonal abilities have consistently driven project success and team cohesion.
Overview
26
26
years of professional experience
Work History
Field Service Representative
Dekalb County Government
Tucker, GA
11.2021 - 11.2024
- Completed scheduled appointments on time to drive quality service.
- Resolved customer complaints quickly and professionally.
- Estimated cost of labor and materials for projects and communicated value to clients.
- Submitted reports to professionals following field visits.
- Utilized diagnostic tools to identify problems with customer equipment.
- Disassembled dysfunctional machinery to perform root cause analysis and repairs.
- Took measurements and evaluated dimensions of surrounding area to correctly install new machinery.
- Inspected materials and equipment regularly to check for potential hazards and machine defects.
- Scheduled preventative maintenance visits for customers as needed.
- Adjusted, connected, or disconnected wiring, piping and tubing to complete repairs and installations.
- Developed strong relationships with clients by providing excellent customer service.
- Coordinated repair and maintenance plans with co-workers and supervisors ahead of scheduled projects.
- Adhered to established quality control guidelines during all repair work.
- Provided technical support and troubleshooting assistance to customers in the field.
- Performed regular maintenance and repairs to customer equipment.
- Kept records of parts and equipment used in projects to update inventory.
- Filled out work orders, repair logs and maintenance plans to document work completed.
- Routinely inspected equipment for preventive and emergency maintenance needs.
- Followed safety guidelines and wore protective gear when using power drills, circular saws, and other power tools.
- Prepared detailed service reports for each job assignment.
Senior Mechanic
City of Atlanta
Atlanta , GA
02.1999 - 08.2019
- Ordered necessary parts to complete repairs in an efficient manner.
- Rebuilt or replaced defective parts using hand tools, power tools or welding equipment.
- Tested components and systems using infrared engine analyzers, compression gauges and computerized diagnostic devices.
- Planned work procedures using charts, technical manuals and experience.
- Adhered strictly to safety policies while operating heavy machinery or hazardous materials.
- Consulted with vendors regarding availability of hard-to-find replacement parts.
- Completed maintenance and repair work on components and equipment.
- Ensured that all work areas were kept clean and organized at all times.
- Worked closely with other departments to coordinate timely completion of tasks.
- Developed and implemented processes and procedures to support superior operations, task delegation and cost reduction.
- Supervised mechanics performing maintenance and repairs.
Education
High School Diploma -
Joliet High School
Joliet, MT05-1978
Skills
- Service calls
- Workflow optimization
- Performance monitoring
- Parts replacements
- Work order preparation
- Preventive Maintenance
- Adaptability to change
- Diagnostic skills
- Maintenance scheduling
- Work order completion
- Professional demeanor
- Problem-solving aptitude
- Multitasking
- Customer service
- Task prioritization
- Reliability
- Interpersonal skills
- Active listening
- Teamwork
Timeline
Field Service Representative
Dekalb County Government
11.2021 - 11.2024
Senior Mechanic
City of Atlanta
02.1999 - 08.2019
High School Diploma -
Joliet High School
Similar Profiles
KENYA EVANSKENYA EVANS
Administrative Specialist at Dekalb County Government, Watershed ManagementAdministrative Specialist at Dekalb County Government, Watershed Management
Mandy MaddoxMandy Maddox
Deputy Clerk II at DeKalb County GovernmentDeputy Clerk II at DeKalb County Government
Kenetta CookKenetta Cook
Permit Technician at DeKalb County GovernmentPermit Technician at DeKalb County Government
Aubri NicholsAubri Nichols
Security Technician at Dekalb County GovernmentSecurity Technician at Dekalb County Government
KEVIN LANDERSKEVIN LANDERS
Vendor Onboarding Specialist/ Warranty Operations Analyst/Maintenance Bid-Scope Verification Specialist at Sylvan Road Capital, LLCVendor Onboarding Specialist/ Warranty Operations Analyst/Maintenance Bid-Scope Verification Specialist at Sylvan Road Capital, LLC