Retail Management
Jimmy W. Mills Jr.
Wade Mills L.M.T
Lubbock,TX
1
Certification
22
years of professional experience
As a store manager at Dollar General since June 2023, I oversee the daily operations, sales, and customer service of a busy retail store. I use my interpersonal skills, communication, and staff development competencies to motivate, train, and support a team of 7 associates, ensuring a positive and productive work environment. I also apply my problem solving and leadership skills to identify and resolve any issues or challenges that arise, such as inventory management, merchandising, or customer complaints, and to implement strategies to improve store performance and customer satisfaction.
Work History
Store Manager
2 Years 9 Months- Staff Management: hiring, training scheduling and supervising store employees
- Overseeing inventory control
- Customer Service: ensure customers receive prompt and friendly service and addressing customer concerns
- Achieving sales targets, monitoring sales trends and implementing strategies to boost sales
- Implementing security measures to deter theft and safeguard company assets
Licensed Massage Therapist
6 Years 1 Month- Develop treatment plan for clients individual needs
- Take a detailed client history and note any health conditions
- Thoroughly explain different massage styles to determine what is most beneficial for them
- Listen attentively to clients needs and make adjustments to technique as needed
- Take continuing education courses to expand knowledge and gain certifications to better serve clients
Senior Technology Support Specialist
8 Years 2 Months- Level II Support to assist and train field technicians with diagnosing a wide range of issues including hardware and software related issues with technology
- Maintain certifications with Dell and Lenovo and maintain proficiency with Acer and HP products and procedures in order to streamline warranty repairs
- Alert vendors of performance or servicing issues
- Main point of contact for purchasing and forecasting spare parts needed for the district
- Maintain Repair Log and identify patterns in hardware failure
- Project planning, implementation and management of district wide inventory
- Evaluate new technological products
- Use sound judgment in envisioning assets and liabilities
- Plan, manage, implement and facilitate processes in gathering data for inventory
Campus Field Technician
3 Years 1 Month- Company Overview: a local school district in Lubbock that is made up of 57 campuses
- Address software and hardware related issues with all technology on assigned campuses
- Maintain excellent customer service by responding quickly and working efficiently to correct reported issues
- Build rapport with campus administrators and teachers
- Demonstrate flexibility and the ability to work with others effectively
- A local school district in Lubbock that is made up of 57 campuses
Computer Technician
3 Years 2 Months- Company Overview: formerly a computer repair business that specialized in virus clean-up and computer hardware repair
- Technet held many maintenance contracts with prominent local companies and did contract work for companies such as Dell and Best Buy
- Virus/Malware clean-up removal
- Lead Technician for all Dell warranty related repairs in the West Texas region
- Perform Systems Maintenance and Upgrades for local companies
- Serviced HP and Compaq devices as a subcontractor performing warranty repairs for Best Buy
- Formerly a computer repair business that specialized in virus clean-up and computer hardware repair
- Technet held many maintenance contracts with prominent local companies and did contract work for companies such as Dell and Best Buy
Education
Post-Baccalaureate Diploma - General Studies
Skills
Proven sales leader
Retail Management Experience
Strong interpersonal skills
Motivational Speaker
Conflict Resolution
Skillful Delegation
Retention Specialist
Inventory Specialist
Troubleshooting
Verbal communication
Written communication
Workflow analysis
Project Planning
Project Management
Problem-solving
Time management
Task prioritization
Work ethic
Interpersonal relationships
Diplomacy
Assessment of strengths and weaknesses
Training
Massage Therapy
Deep tissue massage
Stress relief massage
Therapeutic touch
Trigger point massage
Swedish massage
Skills Achievements
- Proven sales leader
- Retail Management Experience
- Strong interpersonal skills
- Motivational Speaker
- Conflict Resolution
- Skillful Delegation
- Retention Specialist
- Inventory Specialist
- Extensive background in troubleshooting a variety of technological devices such as, computers, workstations, laptops, chromebooks, printers and interactive displays.
- Superb verbal and written skills
- Analyze and explore best solutions for workflow and support model
- Project Planning and Management
- Exceptional problem-solving skills
- Strong time management and the prioritization of tasks
- Positive, proactive work ethic
- Excellent ability to build and maintain strong interpersonal relationships, a seasoned diplomat.
- Keen ability in assessing peers strengths and weaknesses
- Train technicians on troubleshooting techniques for all technological devices
- Licensed Massage Therapist
Certification
Licensed Massage Therapist
Timeline
Store Manager
Dollar General
06.2023 - 03.2026Read More
Licensed Massage Therapist
Wade Mills L.M.T
09.2020 - CurrentRead More
Senior Technology Support Specialist
Lubbock Independent District
04.2011 - 06.2019Read More
Campus Field Technician
Lubbock Independent School District
03.2008 - 04.2011Read More
Computer Technician
Technet Computer Services
01.2005 - 03.2008Read More
Lubbock High School
Post-Baccalaureate Diploma from General Studies
Read More