Jimyra Massey
Kissimmee,FL
Summary
Achieved high customer satisfaction by promptly addressing inquiries through phone and email. Delivered effective solutions to customer challenges, enhancing overall service experience. Cultivated a positive atmosphere in high-pressure situations. Diagnosed and resolved product and service issues, contributing to customer retention. Provided valuable insights on customer feedback to improve product offerings.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Security Officer
Walt Disney World Resort
Orlando, FL
01.2025 - 01.2026
- Monitored premises to prevent theft and ensure safety of personnel and property.
- Conducted regular patrols, identifying and addressing potential security risks proactively.
- Collaborated with law enforcement during incidents, providing detailed reports for investigations.
- Trained new security staff on protocols, emergency procedures, and operational guidelines.
- Developed incident reports that documented events accurately for future reference and analysis.
- Liaised with management to refine security policies, improving overall operational efficiency and safety standards.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
- Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
Security Officer
Archangel
03.2022 - 01.2025
- Monitoring surveillance equipment (CCTV cameras) and watching for any suspicious activity or security breaches. Verify identification and credentials of visitors, contractors, and employees entering the premises. Respond quickly to alarms, disturbances or emergencies.
Security Officer
Allied
08.2020 - 03.2022
- Implemented surveillance measures to prevent theft while ensuring safety of staff and property.
- Monitored premises through routine patrols, addressing security vulnerabilities effectively.
- Facilitated collaboration with law enforcement during incidents by providing thorough reports to support investigations.
- Conducted in-depth training for new security staff, focusing on operational guidelines and emergency response protocols to enhance team readiness.
- Documented events meticulously in incident reports to support ongoing analysis and improve response strategies.
- Facilitated discussions with management to revise security policies, contributing to enhanced operational efficiency and compliance with safety standards.
- Facilitated guest interactions with a focus on creating a safe and inviting environment.
- Performed regular inspections and monitoring of company grounds via vehicle, bicycle, and on foot to maintain a secure environment.
- Implemented security measures by screening individuals and intercepting prohibited articles from entering restricted zones.
- Conducted thorough surveillance and reported irregular activities, significantly reducing occurrences of theft, vandalism, and trespassing.
Host/Server
Cheddars
04.2019 - 06.2020
- Greeting customers warmly as they enter the restaurant. Provide menus. Upselling and suggesting appetizers and drinks. Delivering orders to the correct table. Ensuring guest satisfaction. Setting and clearing tables, cleaning throughout the shift. Handling payment, providing receipts or upselling on payments. Collaboration with kitchen. Preparing and stocking. Excellent communication skills, Multitasking, Customer service, Attention to detail, Teamwork and cash handling.
Education
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Santa Fe college
01.2023
Skills
- Achieved fluency in Spanish, enhancing social interactions and discussions on multiple subjects Analyzed and synthesized information from books and reports to convey essential ideas Produced articulate and detailed written content across a broad spectrum of themes
Certification
Class D Florida License .
Languages
Spanish
Professional Working
Timeline
Security Officer
Walt Disney World Resort
01.2025 - 01.2026
Security Officer
Archangel
03.2022 - 01.2025
Security Officer
Allied
08.2020 - 03.2022
Host/Server
Cheddars
04.2019 - 06.2020
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Santa Fe college