Summary
Overview
Work History
Education
Skills
Hobbies
Timeline
Generic

Jina Fatt-Hong Chin

Vero Beach,Florida

Summary

Enthusiastic and positive individual, eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel in almost any industry. Punctual and honest with solid background in customer service. Satisfies customers with exceptional service. Uses slow periods effectively to stay on top of daily chores while pursuing opportunities to help team improve service and reduce waste. Friendly and reliable offering unmatched customer service and workplace focus. Quick and accurate in cash and card transactions with excellent multi-tasking aptitude.

Overview

1
1
year of professional experience

Work History

Decorator Apprentice

Publix
Vero Beach, United States
08.2021 - Current
  • Compiled, designed and decorated cakes for showcase and for customer orders.
  • Learned new skills and applied to daily tasks to improve efficiency and productivity.
  • Assisted customers with placing cake orders and special-order requests.
  • Recommended products to customers, thoroughly explaining details.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Leveraged sales expertise to promote products and capitalized on upsell opportunities.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Prepared special creams and frostings for cakes and other dessert specialties.
  • Handled 20+ phone calls regarding inquiries, cancelled orders and ordering conflicts.
  • Kept work area safe and sanitized by washing utensils, tools and countertops.
  • Verified accuracy of orders while meeting strict deadlines on producing completed products.
  • Packaged and priced each product according to company pricing procedures.
  • Disposed of damaged and expired goods to uphold safety standards and provide fresh products.
  • Precisely arranged display cases throughout workday to highlight finished products.
  • Decorated cakes using colorful icings and piping techniques.

Cashier

Publix
Vero Beach, Florida
04.2021 - 07.2021
  • Answered questions about store policies and addressed customer concerns.
  • Restocked and organized merchandise in front lanes.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Greeted over 100 customers per day.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Checked identification for proof-of-age for alcohol and tobacco sales.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Very friendly and considerate of others. Creates opportunities to build positive working relationships with other associates and always seeks out ways to assist others in accomplishing work and serving customers.

Front Service Clerk

Publix
Vero Beach, FL
01.2021 - 03.2021
  • Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
  • Greeted over 100 visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Delivered assistance and service by carrying packages and bags and securing customer purchases in vehicles.
  • Retrieved items for customers and verified prices.
  • Collected carts from parking lot and designated return locations.
  • Removed trash, swept and mopped floors for professional appearance.
  • Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
  • Assisted customers by finding items quickly to boost store satisfaction rates.
  • Recommended products to customers to drive sales.
  • Pleasantly greeted each customer and provided prompt and courteous service.
  • Helped over 100 customers complete purchases daily by moving heavy items, collecting payments and bagging purchases.

Education

GED -

Indian River State College
Vero Beach, FL
11.2017

Skills

  • Problem-Solving
  • Good Telephone Etiquette
  • Cake and Pastry Decoration
  • Time Management
  • Reliable and Responsible
  • Active Learning

Hobbies

Playing the Guitar

Composing Digital Music

Painting with Acrylics

Archery

Beaded Jewelry making

Stargazing/ Astronomy

Timeline

Decorator Apprentice

Publix
08.2021 - Current

Cashier

Publix
04.2021 - 07.2021

Front Service Clerk

Publix
01.2021 - 03.2021

GED -

Indian River State College

Similar Profiles

CREATE PROFILE
Jina Fatt-Hong Chin